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How to Simplify Your Business (Even as it Grows)
Is your business too complicated? This is a common side effect of fast growth. It can cause big problems if left unchecked. That old, special-offer landing page you forget still existed can cause a huge headache when customers who now think they’re getting a bad deal discover it.
How to Offer Unbeatable Customer Service on the Phone
Even with the rise of the internet over the past 20 years, a great deal of business is still done over the phone, and if you are one of the millions working in customer service, a confident, adaptable phone manner could be one of the most vital skills in your arsenal.
Start(up) After Answering These 3 Questions on Risk
Embracing risk is important; it’s part of being an entrepreneur. However, a fundamental difference exists between taking calculated risks and being reckless altogether.
Customer Service Apology is Stronger with a Personal Touch
The personal touch can make all the difference. It is often unexpected, and always appreciated. You may not be able to drive to a customer’s office to personally apologize, but you can write a personal thank you note.
Who Let Murphy Invent That Law, Anyway?
We all know Murphy’s Law: “Anything that can go wrong, will go wrong.” And in business, it’s true—especially in a new startup business.
Independent Contractor Versus Employee?
Is it better to be an independent contractor or an employee? For a small business owner (SBO), the question mostly is how to determine what business relationship exists between the person providing the services & the SBO, and if that relationship is that of an independent contractor or an employee.
The Problem with Hiring Relatives
Hiring relatives of employees can be a dangerous policy for so many reasons. Early in my academic career, the small department where I taught hired a husband and wife as teachers.
The Customer’s Taste Buds Are Always Right
When I tasted the Greenwich Pizza “Garden Delight” in the Philippines, my taste buds got a shock! The pizza was covered with sweet tomato sauce and the cheese on top was cheddar.
10 Tips for Setting Rules and Guidelines for Your Interns
Your experience with interns can be a positive one if you provide excellent guidelines and training. Even if you are not able to eventually offer them a permanent position, your role as their corporate mentor and possible reference is invaluable to their future success in their chosen field.
Make Your First Hire Your Best Hire
If you’re running your own business and finding there aren’t enough hours in the day to get all your work done, it may be time to hire your first employee. But for many business owners, that idea is daunting. What if you hire the wrong person?
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