Mike Kappel is the president of Patriot Software, Inc., which develops affordable online software for U.S. small business owners. Patriot Software is one of five successful small businesses he’s started in the last 25 years. He still enjoys the challenge of a start-up, and shares his experience and passion for entrepreneurship in his blog, the Small Business Expert. Contact him at firstname.lastname@example.org. You can also follow him on Twitter @MikeKappel and on Google+.
You’re bound to witness or experience conflict in your small business. Knowing how to handle and defuse employee conflict can promote a healthy, productive workplace. But sometimes, people prefer to avoid conflict rather than address…