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Interns: “Do I Have to Pay Them?” and Other FAQs
Interns across the country will be joining the workplace this summer to learn new skills and apply what they’ve learned in the classroom. When they do, questions about how to structure the program, whether the intern is entitled to pay, and what records are needed to document the relationship often arise. In this Tip, we answer common questions about internships.
An Inside Look at Working at Apple
Jordan Price, a mobile designer at Apple, recently quit his job—a job many would dream of having. Well, perhaps not. In a blog post about why he quit, Price makes Apple seem like a pretty horrible work environment.
US Restaurant Sales Expected to Increase in 2014
How is your restaurant looking for the 2014 forecast? Multiple media outlets have been reporting that U.S. restaurant industry sales are projected to go beyond $683 billion in 2014, which would be an increase of 3.6 percent from 2013.
A Basic Assumption of Customer Satisfaction: Reconsidered
One of the basic assumptions that have been considered sacrosanct is high levels of customer satisfaction lead to increased market share. Some recent research suggests that there this assumption may not be universally true.
5 Customer Service Tactics to Increase Sales
To be truly effective, customer service must permeate the culture of a company. It is everyone’s job. Hire the right people for the job—selling and serving the customer—and train and motivate them to engage with each customer to provide an amazing customer service experience.
Banish the Workplace Bully
Bullying doesn’t always end on the playground. Here are some recommendations on how small businesses can recognize and eliminate workplace bullying.
Don’t Blink: Here Comes Ephemeral Marketing!
You gotta love the fast moving nature of digital marketing. Just when you thought you had the social media playbook down pat, photo sharing app Snapchat coming along to write a new chapter: that of ephemeral marketing (aka temporary social media).
Are You Planning to Get Engaged?
Whether you are single or married, you may need to get engaged this year! According to a recent Gallup Study on the State of the American Workplace there is a definite link between employee and customer engagement to customer growth and even to EPS.
12 Myths about Overtime Exemptions
Under federal law, non-exempt employees are entitled to overtime pay. While exempt employees need not be paid overtime, they must meet very specific salary and duties criteria outlined in the Fair Labor Standard Act (FLSA). Understanding overtime requirements can be challenging and complying with the FLSA requires employees to be properly classified. In this Tip, we provide 12 of the most common myths concerning overtime and exemptions.
The Customer is Always Right? What to do When a Customer Abuses Your Employee
Business is more customer-centric than ever before and that’s a good thing. However, there are times when customers can become abusive.
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