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How to Know It’s Time for Your First Hire
Burning the midnight oil can’t last forever. At some point, if you want your business to grow, you need to bring help on board. That means hiring your first employee.
How to Handle Customer Complaints at Your Restaurant
While you can’t completely stop complaints from happening, you can do your best to handle them appropriately and professionally. Easier said than done, yes, but few tweaks here and there and you’ll be customer-complaint-handler in no time!
6 Innovative Solutions for Maximizing ROI
Every company tries to limit costs and increase revenue to maximize overall productivity and profits. However, some costs are unavoidable and must be spent.
How to Buy Out a Partner
When a small business starts out, multiple individuals will sometimes partner together or the original founder will bring in a third party to help establish the brand while it’s in its infancy.
Share of Wallet May Be the Best Loyalty Yardstick
Tim Keiningham, global chief strategy officer for Ipsos Loyalty has developed an interesting statistics regarding loyalty. Many companies rely on the NPS measurement to define their customer loyalty.
7 Handy Payroll Tips for Small Business Owners
Having a proper handle on your payroll is essential. So here are some helpful payroll tips for small business owners that you can apply to your enterprise:
5 Creative Ways to Improve Your Recruiting Strategy
In the current economic climate, the competition for jobs is extremely fierce. For recruiters, this can entail much more time spent on sifting through applications and resumes that don’t quite fit the position in question.
Is It Time for New Equipment?
Whether it is a new copy machine or a new oven for your bakery, buying equipment is a costly endeavor. There are many decisions to be made including whether or not you really need to buy or if it can it be fixed.
Spend Time with Customers
When we are new at a job we are usually more open to new ideas because we are naturally in a learning mode. However, once we have been around for awhile we tend to settle into a belief that we “know the business.”
Customer Service Journey Map Can Lead to Instant Gratification
The idea of providing instant gratification throughout the customer experience is a concept that evolved from a conversation I had with Frank Jacobs, the founder and CEO of Falcon Products, a company that makes table bases.
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