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Customer Service May Rule, But Rules in Customer Service Don’t
Even while on vacation with my family, I can’t help but take note of the customer service—or lack thereof. One resort employee denied a simple request using one of my least favorite phrases:
Employee or Freelancer: Which Does Your Business Need?
These days, having someone who works for your company in your office is less important than it once was. Instead of bringing the most convenient person to your team, you can focus on bringing the right person on board.
How Technology Has Changed the Meeting
Communication systems have transitioned from simple rotary telephones to clear video and cloud-based presentation systems within only a few short decades.
How to Automate and Scale Workflow Pipelines
People play an incredibly large part in every company’s workflow. However, us humans can be costly and hard to manage, which creates a challenge when scaling horizontally.
5 Keys for Creating an Effective Customer Survey
Many companies stray away from putting time and resources into creating customer surveys because they figure that they will get minimal feedback and major resistance from customers.
How to Not Become a Labor Department Enforcement Target
Over the last couple of years the Department of Labor has become fairly aggressive in its enforcement of wage and hours laws. It has been targeting industries suspected of being the most egregious offenders and it is going at enforcement in such a public way as to create a “ripple effect.”
How to Know It’s Time for Your First Hire
Burning the midnight oil can’t last forever. At some point, if you want your business to grow, you need to bring help on board. That means hiring your first employee.
How to Handle Customer Complaints at Your Restaurant
While you can’t completely stop complaints from happening, you can do your best to handle them appropriately and professionally. Easier said than done, yes, but few tweaks here and there and you’ll be customer-complaint-handler in no time!
6 Innovative Solutions for Maximizing ROI
Every company tries to limit costs and increase revenue to maximize overall productivity and profits. However, some costs are unavoidable and must be spent.
How to Buy Out a Partner
When a small business starts out, multiple individuals will sometimes partner together or the original founder will bring in a third party to help establish the brand while it’s in its infancy.
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