Run and Grow
Why Putting the Customer First is a Profitable Strategy
As a provider of financial industry sales and service training for 20 years, I have been nothing short of horrified to learn about what Wells Fargo has been doing to their customers. It truly was…
Inventory Management from Square One to Now
We’ve come a long long way. And I’m not talking about the evolution of technology over the last century, I’m talking about the last decade. The tech solutions that are sitting at our fingertips are nothing short…
6 Untold Secrets to Increase Your Productivity Levels
Wondering why some workers are able to churn out gargantuan amounts of work, day after day, without ever feeling tired, while you can’t stop complaining about the work load? There might have been times when…
How to Avoid Social Media Mishaps in the Workplace
It’s early on a Monday morning, but your office is already buzzing. At first, this seems like a good thing—your employees are hitting the ground running to start off the week—but your excitement turns to…
Elephants and Customers Never Forget
According to a study by Dimensional Research on The Impact of Customer Service on Customer Lifetime Value, it turns out that elephants aren’t the only ones who never forget! Customers are right there with them, especially…
How Artificial Intelligence Can Grow Small Businesses
Artificial Intelligence in the form of Siri or IBM’s Watson get a ton of press these days, but AI as a resource for SMB management and growth often goes overlooked. AI is perhaps one of…
Paradox of Product Persistence
Paradox: On one hand, to keep a business healthy you have to be able to cut mediocre products. On the other hand, some successful products require sticking to them for a long time, stubbornly, to…
Today’s Intern, Tomorrow’s Hire
When you hear the word “intern,” what do you think? Channeling the storytelling style of Sophia Petrillo from The Golden Girls, let me tell you the tale of a lackluster internship and why it makes so…
How Hiring a Diverse Team Will Strengthen Your Company Culture
I’m a female CEO—apparently a rare breed these days. Even rarer perhaps is my leadership team, which is 50 percent women, and that of the 31 people on staff at my financial technologies startup, 50…
10 Work Incentives to Attract and Retain Top Talent
You might have started your business on your own, but you won’t keep it running that way. Every good business needs a team of talented workers behind the scenes, making all the magic happen. If…
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