Run and Grow
The Future of Recruitment: 4 Things to Focus on in 2018 and Beyond
Over the years there has been a rapid change in how people view work. A lot of these changes are a result of the late millennials getting into the job market. Employers are also realizing…
How Weak Leadership Impacts Customer Loyalty
Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging from exceptional to downright disturbing. Check…
What to Do to Get More Done Every Day
Company culture isn’t all about group outings and team building. You can build a culture that promotes productivity and efficiency, engaging employees and boosting your bottom line at the same time. This is especially valuable…
5 Red Flags to Look for on an Applicant’s Resume
If you are faced with a large pile of resumes for just a few open positions, it can be overwhelming. In such situations, it always helps to have some simple hints and tools that can…
7 Tips to Build Your Business Through Customer Service
Your customers form the backbone of your business. Because of them, your business grows. That’s why you need excellent customer service. It builds customer loyalty, improves customer retention and assists your long-term growth and success….
3 Ways to Improve Your Company’s Customer Support
When a customer contacts your company with a problem, what level of support service is being delivered to them? Every successful business needs to ask this question on a frequent, ongoing basis to reach their…
Fire Fast, Not Last
Here is one that takes a real leap for a younger manager or CEO to believe. After hiring someone with all the attendant enthusiasm followed by the training and learning curve, if an employee shows…
Hire as if Your Survival Depends on It
Aside from visionary management, this is your most important job. Many of us go through the motions of hiring to fill a position, trying to use our intuition and skills to find the best candidate…
8 Principles for Keeping Customers with You for Life
Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. The result,…
12 Steps to Improve Your Customer Experience
Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a foundation of high employee engagement isn’t a revolutionary concept. More companies…
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