Run and Grow
21 Easy Phone Tips for Outstanding Customer Experiences
Did you know that the old-fashioned, Alexander Graham Bell invention (the telephone) still reigns as the most widely used channel for customer service? Yes, almost nine in ten consumers (89%) feel that telephone customer service either meets expectations (60%) or exceeds…
How to Find the Best Employees for Your Business
A great team of employees is what can keep your business going strong, even when economic times may be tough and even if your industry is going through a slow period. So how do you…
3 Great Ways to Set Up Your Company’s Recruiters for Success
Recruiters act as the bridge between the talent available in the market and the vacant positions in organizations needing that talent. They are often the first points of contact for willing and able talent within…
A Solution for the High Cost of Poor Customer Service
When I go shopping, I have a tendency to wear my business hat while I walk around the stores. I assess the quality of service I receive to gauge how well the business is doing…
Still Doing Annual Performance Reviews? Improve Your Process
One of my first jobs was working as a technical analyst at a large consulting firm. I worked at the end of a row of cubicles, at a place where the closest thing to company…
Always Prepared: What Every Professional Needs to Have on a Business Trip
Going on a business trip isn’t all fun and games like a vacation. You’ll have some downtime to explore the city, but you’ll usually be doing things that are related to work, such as going…
Leverage These Freelance Specialties
Upwork just published its list of the 20 fastest growing freelance categories or skills. Demand for each of these – via its system – has increased more than 100 percent over the last year. Some…
How to Keep Your Business Insurance Premiums Down
When it comes to business insurance cover it is not wise to start cutting corners in pursuit of ‘cheap cover’ but there are ways to reduce your premiums without sacrificing coverage. The savvy business owners…
Too Much Time in Meetings? 7 Steps to Reclaim Your Work Day
Do you regularly take work home because you were in meetings all day at work? Do you know exactly which seat at each conference room table in your building has the best lighting, the optimum…
Do You Put Your Customers First?
I know. It’s not a common question. And, what does it mean anyway? Does it mean being customer-oriented, customer-focused, and having a customer-centric mindset with the people your business or organization serves? According to the…
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