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Home / Archives for Scott Resnick

Scott Resnick

Scott Resnick

Scott Resnick

Scott Resnick is the President and Owner of Today's Telecommunications Industries, LLC (TTI) in Houston, TX. For the past 39 years, Scott has been instrumental in serving the telecommunications needs of some of Houston's largest and most influential companies. TTI is one of the largest NEC dealers in the United States. Scott is an avid baseball fan, loving father, husband, and a world traveler.

Why Good Contact Centers Need Both People and Technology

Jan 31, 2019 By Scott Resnick

Most people dread calling a customer service contact center. They’d rather chew on tinfoil than try to explain to an automated voice that they want to talk to a real person, and long hold times can leave people frustrated. Despite the bad rap, contact centers are an integral part of a company’s customer relations. It’s […]

Filed Under: Relationships Tagged With: Call Center, Communication, Employees, Technology

Why Fiber Optics are the Future of Digital Communication

Jan 15, 2019 By Scott Resnick

The future is fiber. As fiber is slowly being introduced to regions across the nation, many business customers find themselves wondering how it differs from traditional cable and telephone connections and how it can improve their day-to-day operations. Fiber optic cable is the fastest form of internet and data transfer currently available for wide-scale usage—and it’s likely […]

Filed Under: Telecom Tagged With: Communications, Data, Innovation, Technology

Embracing Call Center Technology with AI

Jan 3, 2019 By Scott Resnick

From routing customers to providing self-service solutions, artificial intelligence is improving call center technology in a number of dramatic ways. Artificial intelligence is able to automate many of the more mundane business processes associated with call center operations, improving the experience for both the call center users and the call center employees. Through artificial intelligence, call […]

Filed Under: Customer Service Tagged With: Artificial Intelligence, Call Center, Technology

Staying Connected During an Office Move

Dec 12, 2018 By Scott Resnick

Businesses often move locations for a variety of reasons, the most common being that the company has either grown or downsized and they need a new office to accommodate their current staff size. Other reasons businesses choose to move locations may be a too-small parking lot, a hike in rent, or extended construction going on […]

Filed Under: Getting Your Office Ready Tagged With: Office

Ways That Cloud Communications Improve Customer Service

Nov 30, 2018 By Scott Resnick

Customer service is key in today’s business world. Customers these days have the power to do their own research to compare products and services online, so companies need a way to stand out beyond this. How an organization reacts to customers and how they build their customer relationships go a long way in leading to […]

Filed Under: Telecom Tagged With: Artificial Intelligence, Cloud Services, Communications, Customer Service

10 Features to Look for in a Cloud-Based Communications System

Nov 9, 2018 By Scott Resnick

Is your business considering a switch to cloud-based communications? There are many cloud-based hosts available, but they may be very dissimilar in terms of features and benefits. Here are a few of the top features that you should be looking for when comparing different cloud-based systems after you’ve outlined the needs of your business. 1. Hosted […]

Filed Under: Telecom Tagged With: Cloud Services, Communications

How Cloud Communications Can Help During Disasters

Nov 2, 2018 By Scott Resnick

From fires to floods, natural disasters can strike at any time. June 1st through November 30th is hurricane season, which brings an increased risk of potential flooding and water damage. Businesses that rely upon their technical and communications infrastructure for core business processes will be particularly vulnerable to these types of disasters. Cloud communications services can help. Natural Disasters […]

Filed Under: Risk Management Tagged With: Cloud Services, Communication, Disasters

5 Industries That Can Benefit from Cloud Communications

Oct 25, 2018 By Scott Resnick

Cloud communications are rapidly expanding through businesses in all industries. Yet there are some industries that find the technology even more worthwhile than the average. Education, real estate, and non-profit organizations are just a few of the industries that can substantially benefit. Here are a few of the things to consider about cloud communications technologies. Education […]

Filed Under: Telecom Tagged With: Cloud Services, Communications

Reasons You Are Losing Efficiency Without a Unified Communications System

Oct 15, 2018 By Scott Resnick

If you think poor communication among your employees isn’t costing your business money, it’s time to think again. A survey published in “The Cost of Poor Communications” surveyed 400 companies (all of which had at least 100,000 employees) and it was found each company lost at an average of more than $62 million each year due to […]

Filed Under: Telecom Tagged With: Communications, Technology

Putting Your Money Where Your Mouth Is: Cloud Based Communication Matters

Oct 3, 2018 By Scott Resnick

There’s a good chance your business takes advantage of various communication modalities, such as voice and email. With cloud-based communications, these modalities can be mixed together seamlessly. More importantly, communication lag is eliminated, which enhances clearer communication. Understanding Cloud-Based Communications Cloud business communication systems are Internet-based. There are three primary components: storage, applications, and switches, all […]

Filed Under: Telecom Tagged With: Cloud Services, Communications, Phone System

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