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Leadership
Leading By Example
What we, as leaders, do every day, how we behave, the things we get involved in, how we set priorities—our people watch, observe, and emulate. What we do always trumps what we say.
Before You Can Be Customer Centric, You Must Be Employee Centric
Customers must be a company’s top priority for it to succeed. But in order to have a truly customer-centric outlook, the same level of service must start within the organization with a dedication to employees.
How to Build a Resilient Organizational Culture
A 2012 Towers Watson study found that in most organizations, only 35 percent of employees said they were engaged. In other words, 65 percent of employees have mentally checked out, causing productivity, innovation, and creativity to plummet.
4 Reasons Why Teamwork Makes the Dream Work
Leaders understand that, to achieve goals, it’s important to have everyone working in unison. If they all have different goals, the only result you’ll get is chaos.
Insincere Apologies Are Trust Killers
Expressing remorse without any real intent to change comes off as insulting or dismissive, like someone who always comes late to a meeting and says, “I’m sorry I’m late.” The likely truth is she never really intended to be on time. No one believes her apology, and so she is not trusted.
Want to Get More Done? Stop Procrastinating. Here’s How.
Procrastination. We all do it. Put things off until later. Then later, we realize just how many things we’ve been putting off and just how big that “to do list” has become. Sound even remotely familiar? Well, today’s the day to quit procrastinating and take control of your life again.
80/20 Management
As managers, we are expected to lead, manage, and coach all our people—not just some of them. Our job is to maximize the performance of each person in our organization. So we have to pay attention to everyone, again making sure each is performing as best possible, meeting our performance expectations.
Employee Engagement is the Key to Working Harder and Caring More
More than 2,300 years ago, Aristotle said, “Pleasure in the job puts perfection in the work.” If this were written in today’s terms, it would fall under the heading of what we now call “employee engagement.”
10 Tips for Being a Likeable Leader Without Being a Pushover
Ideally, business owners should strive to be a likeable leader—yet not too likeable, lest they be mistaken for a pushover. Finding the right balance between the two can be tricky. Here are some tips for being a likeable leader without being a pushover.
What Do I Do About Succession Planning?
No one can be certain what tomorrow will bring, so it is critical that every entrepreneur or manager has a successor in place. This is typically a two-step process: First, you have to find the right individual; then you have to provide training to ensure the person is prepared to handle the demands of the role.
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