It makes good business sense to build more powerful employee engagement. Although it’s impossible to do everything your team wants, there are plenty of ways to get your team more engaged in their work so they become more positive and you’ll retain them longer.
Most conflict occurs because of a lack of clarity in communication, so I feel it is important to address here. Expect conflict. Learn to deal with it. Anytime there’s more than one person, you’re bound to find conflict. It’s only natural. We all have separate backgrounds, different tendencies, and unique perspectives. It’s no surprise we disagree from time to time.
The ability to take a team from “getting the job done” to “surpassing every goal and expectation with flying colors” requires an understanding of the difference between what it means to manage a group of people and lead a group of people. For as many individuals that are leaders, there are almost as many ways to lead.
You have heard that to succeed, you just need to work hard, study hard, learn a lot. But there’s more to it than just that. One very important element is to surround yourself with people you admire. It takes people skills to surround yourself with people you admire but these are skills which can be learned.
A major way to increase accountability is to reduce anonymity. Anonymity dilutes accountability. Surround yourself with people who have high expectations for you. Be responsible to yourself first. Lose the pride. Open yourself up to accountability.
One of the best ways to gain one more customer is to keep your employees happy: your people who deal directly with the people. Here are three suggestions to keep everyone in the office enthusiastic in those less-than-exciting times of the year.
As much as a business owner should focus on the right behaviors, it is also important to be aware of the wrong behaviors. With few ways to succeed in business and a thousand ways to mess up, evidence suggests that people are more likely to remember what you did wrong than what you did right.
In customer service, I firmly believe that there is a specific instance in which it is appropriate to fire the customer. This customer affects the morale and motivation of the employees and makes it impossible for them to deliver a great customer service experience.
As a small business owner, you can’t afford to take risks when it comes to hiring the right employees. Sometimes, however, you make a mistake and you hire someone who you shouldn’t have. When is it time to fire this employee?
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