Communication is at the forefront of any savvy business owner’s mind. Not only is it crucial to be able to communicate effectively with your clients, but it is equally important to be able to communicate with your team. A business needs to have a strong platform on which they can store information, documents and communicate […]
Telecommunications
8 Essential Needs When Buying a Call Recording System
When you make a call to a business you’ll often be greeted by “your call may be recorded for training or quality purposes.” Here’s why: Call recording is increasingly becoming a must-have feature for businesses. Call records serve as a repository so you can revisit your conversations with customers. You’re also able to capture interactions […]
The Art of Better Conference Calls With Clients
Have you ever participated in a conference call with a client that you felt was unproductive or frustrating? It’s safe to say if you’re in business, you’ve probably had at least one of these, and you know exactly what it feels like to end that call feeling like you’ve accomplished nothing. Conference calls are a […]
Call Center Software is the Perfect Solution for Multinationals with a Global Presence
Multinational companies must guarantee their clients the best possible attention and reception. When you have a global presence, it can be difficult to administer and manage all the calls that come in and out of your company. However, with the new generation of call center software, it is not only easier to perform these procedures, […]
10 Ways a Memorable Phone Number Can Grow Your Business
In the digital era, many entrepreneurs erroneously believe that voice connection is dead. But research shows that 65% of people prefer to contact a business by phone, nearly 3x the rate of those who prefer filling in an online form. And phone calls convert to revenue at 10-15x the rate of web leads. So why […]
How Will 5G Improve Telecommunications Across the Board?
News about the coming 5G network rollout has been buzzing for quite some time, but how different will it really be? How will it impact business telecommunications? As a business owner, it is important to understand what’s coming and be prepared for the change. What Is 5G? 5G is the designation given to the next […]
How the Internet of Things Will Affect Your Telecommunications System
Are you ready for the changes that will impact the way we do business as the Internet of Things takes off? Companies that don’t take the IoT into account as they plan and deploy upcoming projects should know that work in this sphere is continuing to grow exponentially. Bain researchers predict that business to business […]
Security for Your Telecommunications System
According to a 2015 survey, companies’ brand reputation fell by 81% if information was compromised through a cyberthreat. When a company falls prey to a cyberattack, allowing hackers and other cybercriminals to steal information from customers and employees, it calls into question its reliability and standing. New threats to your telecommunication systems will continue to occur. So, what’s the […]
