Creating and Implementing a Safety Program

Creating a safety program for your workplace can be an overwhelming task. It can seem like there are innumerable ways employees can hurt themselves—and just as many OSHA regulations to prevent injuries from happening. Where do you start and how do you know where to go?
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Dealing with Staff Discipline Issues

The one thing that can mar your management efforts are discipline issues from your employees. You can be the best manager in the world, but sometimes your staff will still act out. How you handle it will determine how much these issues affect your business.
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Why Your Refund Policy Matters

“It was OK, except for the ending.” Have you ever heard that said about a movie? It’s a common review of movies that have great special effects, an outstanding cast and good action scenes, but mediocre endings. The last five percent of a movie can completely change a viewer’s entire experience.
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Stealing Time

It’s a big issue within any company. With easy access to Internet shopping, games, social networks and more, employees are able to find many ways to focus on personal issues while at work, detracting from productivity and demonstrating a disrespect for the time paid for by their employer.
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How Strong Performance Can Mask Issues in the Future

The truth is strong performance can actually mask issues if you are not careful, which can come back and bite you in the future. This is why leaders need to stay sharp and keep their foot on the gas to ensure that today’s good performance leads to tomorrow’s exceptional performance.
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Is Customer Service a Right Brain or Left Brain Function?

Often when speaking about delivering exceptional customer experiences, I, like most speakers, tell stories. Often our signature story is about some remarkable customer experience where someone has gone above and beyond to create a memorable experience and everyone is left feeling like that is the pinnacle of success.
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