Posts Tagged ‘Communication’
10 Trust Secrets You Need to Practice in Business
One of the first harsh realities that every entrepreneur has to learn is that most of the things that are critical to startup success are outside of their direct control.
Read More 10 Key Steps to Build Rapport on the Phone
At a recent sales conference I took notes as the keynote speaker argued that our words account for only 7 percent of our communication effectiveness. Tonality accounts for 38 per cent and body language 55 per cent.
Read More 8 Basic But Effective Conversation Ice Breakers for Networking Events
The art of starting a conversation is one that we rarely make a conscious effort to improve upon. It’s one of those skills that most people just get good at through constant repetition, or end up being one of those folks who always need a good wing-man (or woman) to make new introductions and get conversations flowing.
Read More How to Ruin a Great Customer Experience
It seems really ironic that organizations can take a great customer experience and convert it to an awful experience just by asking you about your customer experience. I wonder who talks to the customer experience experts to tell them about the experiences they create?
Read More Doing Persuasion Right
We often see people say and do things when attempting to persuade that bring them the very opposite results they desire. They’ll argue, plead, beg or scream before finally walking away in anger and frustration.
Read More The Magic of Being a Great Leader
There is no magic formula that helps you become a great leader. Just like there is no one-size-fits-all leadership style. A great leader is a person who is capable of altering his or her thoughts, actions or feelings in a way that enlists others so that a common goal can be pursued and accomplished.
Read More How is Technology Affecting Communication in the Workplace?
We have been made duly aware that we live in an Information Age, and a company’s assets arrive in the morning and leave at night. Those assets, of course, are the employees.
Read More Perfecting the Sales Call
Sales calls can be one of the scariest things to learn as a new employee or business owner. But while a sales call is not always necessary and should only be used in the right context, getting it right is critical.
Read More “Dear Occupant or Current Resident…” More Horrible Prospecting
I’ve decided to write a periodic series about bad prospecting letters. This series, will focus on bad prospecting letters from people who should know better.
Read More Speak Up!
You need to communicate more. The people you work with and the ones who work for you want information, they want feedback. They don’t want to be left in the dark.
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