Posts Tagged ‘Communication’
Don’t Let Valued Customers Be the Last to Know
A restaurant in my town closed its doors the other day completely unannounced. Without even a hint that things weren’t going well. In fact, I ate there just last week and had to wait for a table—the place was that crowded. I learned the news that my favorite go-to place for a night out was…
Read MoreFewer Words, Greater Effect
I have a good business friend, an experienced manager and teacher with a Harvard MBA, whose deep thinking creativity and intelligence are admired by many. But he dilutes his effectiveness with wordy PowerPoint presentations. It has become a long running joke between us, as I often remind him that most of us have a very…
Read More5 Ways to Turn Today’s Leads into Tomorrow’s Customers
There are a lot of statistics out there that say successful businesses should end up closing about one out of every three calls. But I know from experience that this is often not the case, and I’ll tell you how I learned that. A few years ago I was driving a plumber phone leads from different ad campaigns like…
Read More21 Easy Phone Tips for Outstanding Customer Experiences
Did you know that the old-fashioned, Alexander Graham Bell invention (the telephone) still reigns as the most widely used channel for customer service? Yes, almost nine in ten consumers (89%) feel that telephone customer service either meets expectations (60%) or exceeds expectations. (State of Customer Service Experience 2016, The Northridge Group, Inc.) No matter how you personally feel on any given day, your telephone…
Read More5 Tips for Effective Communication in Your Small Business
In business, if you fail to communicate, you fail. And the special difficulty in small business is that you’re required to be an effective communicator in a wide variety of settings to a diverse group of people. For these reasons, it’s always wise to be on the lookout for practical tips for effective communication. At…
Read More3 Effective Communication Methods That Promote Small Business Growth
When we think of simple ways to improve our business, we normally think about where we can cut cost or how we can pioneer the next big thing. Very few times, however, do we consider communication as a factor that affects our level of success. Obviously we understand that having a way for customers to…
Read More3 Great Ways to Set Up Your Company’s Recruiters for Success
Recruiters act as the bridge between the talent available in the market and the vacant positions in organizations needing that talent. They are often the first points of contact for willing and able talent within the organization, and they play an important role in finding the employees best suitable for the roles. Therefore, success for…
Read MoreThe Power of Parables as a Leadership Tool
Parable: Defined as a short simple story intended to illustrate a moral or religious lesson. These stories have been passed down from generation to generation through storytelling—each story with its own significance and message. What makes these messages so important is that a key message is embedded into the story, which illustrates or demonstrates the message. Modern…
Read MoreHow to Streamline Remote Working for Your Team
Working for a small business in 2017 is different than it was in past years. More people are working remotely. However, streamlining the team of workers is just as important for smaller businesses as it is for its larger counterparts. As you’ll see, there are many things a company can do to create a plan…
Read More4 Elements of Great Presentations
Great presentations do not happen by accident! Whether it is a sermon at church, a keynote at conference or your party plan home show, good presentations take planning! Secrets Of Great Presentations Inspiration: Whether you are presenting at a home party or to an audience of 1000 a great presentation inspires the crowd to new…
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