Run and Grow
Annual Reviews or Constant Feedback?
Here comes a controversial subject. How often do you take the time to rate your direct reports? Is it worth the time and effort when measured from the perspective of the company and of the…
On Innovation
Innovation is important. We all know there is a limit to doing the same old things, over and over. Even though we may do them in greater volume or greater velocity, over time they become…….well…
Avoid These 3 Employee Time-Tracking Mistakes
Time tracking is one of the most important parts of your business. This is especially true for larger businesses which have a lot of employees working for them. These employees often need to adjust their…
Check Out These Fraud Prevention Tips for Your Small Business
In 2012 the entire nation watched the story of the Controller of the city of Dixon, Illinois, unfold. Rita Crundwell was finally caught for having embezzled over $53,000,000 over several years. She had purchased lavish…
What Happened to Grace?
I love social media and the whole concept of access that it’s brought to the forefront. Ten years ago consumers had no idea how to get a company’s attention. Sure, they could call the 800…
3 Big Red Flags to Watch for When Reviewing Resumes
If your team is growing, it’s likely you’ve already looked at a few resumes. If you’re anything like the common recruiter, you’re only reviewing applicants’ resumes for 6 seconds before judging them and making a…
Engaged Employees Will Engage Customers
My customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies to grow your business through Common Sense Service. Today’s article focuses on Step TWO. (if you missed the article on Step…
Want a Sustainable Supply Chain? Learn Tips to Make It Happen
Supply-chain sustainability rests on the idea that every step in the process of making a product matters. By definition, it is a holistic view of the social, environmental, and economic impact of supply-chain processes, logistics,…
5 Crucial Steps to Working with a Freelancer Successfully
The benefits of hiring a freelancer can be significant, but the nature of remote working can also bring challenges, particularly to a small or start-up business. In fact, you might be wondering how you will…
What Does Innovation Really Mean in Business—and How Do You Achieve It?
There are some words that just roll off the tongue in business. Words like “unique” and “tailored” seem to apply to almost every service company, regardless of what they actually do. Phrases like “pushing the…
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