Run and Grow
Apples and Oranges: A Problem for NPS
I think we have been missing the mark when we use NPS as a critical measurement for customer satisfaction. The challenge to this metric is that it appears to be combining “apples and oranges.” The…
Common Safety Concerns at Work
When people leave their home and go to work in the morning, they don’t assume they are going to be involved in an accident; however, an accident can happen at any time. Some accidents are…
Initiative Overload
Individually and organizationally, we are obsessed with getting things done. It’s important, it’s how we learn, grow, and achieve. Too often, however, this obsession is dysfunctional. We overload ourselves and our organizations with too many…
Types of Insurance Policies That Are a Must for Small Businesses
According to a study conducted by The Hartford, more than 40 percent of small businesses will need to file an insurance claim in the next 10 years. This study covered the types of insurance claims…
What Types of Insurance Are Best for Small Businesses?
You’ve worked hard to build your company up to what it is today. Which is exactly why you should consider if you would recover from fire damage or a costly lawsuit without taking a serious financial hit. Thankfully, there is a…
Employee Training is Critical for Health and Safety in Fitness Centers
As is customary around this time of year, fitness centers, gyms, and other such establishments are a hot topic, with sign-ups skyrocketing following the indulgence of the festive period. However, as places open to the…
Simple Ways to Ensure Your Corporate Training Sticks
Thanks to an increasing skill gap, lack of interest in training, and employee turnover due to lack of proper training, businesses are losing $13,500 annually for every employee that gets trained. This number does not…
4 Elements of an Effective Performance Review
As you add employees to your small business, it becomes increasingly important for you to have a way to evaluate their work and keep your workers on the right track. Having the framework in place…
Firing an Employee
If you’re reading this, you’re likely in a difficult situation already—you’re trying to figure out how to fire one of your employees. This isn’t an easy task. You’re likely reviewing their performance, thinking about your…
How the Right Employees Have an Innovation Advantage
Conventional business wisdom tells us that entrepreneurs are today’s main source of innovation. We see the stories of young founders leaving college with a big idea, going to work in their garage, and building something that changes…
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