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Are You Making it Difficult for Your Customers to do Business with You?
Feedback from your customers is critical to the success of your business, but there are many things they are simply not going to tell you. Just because your customers are not saying anything about them does not mean they are not costing you business.
4 Helpful Numbers Every Entrepreneur Needs on Speed-Dial
As a business owner, you’ll need to build strong relationships with other professionals who provide essential services and help you run your business. When launching your business, as well as in the first few years of running your business, you’ll run into problems and dilemmas that will require immediate assistance and advice from these professionals.
6 Changes Your Business May Need to Make for Success
Businesses need to constantly change and adapt in response to the market, new technologies, and consumer demands. Operating under certain traditional business philosophies can actually stifle growth and increase expenditures.
Are You Responding to Social Media Complaints?
Is your company or nonprofit responding to complaints people make using social media? If not, it’s part of the 50% of brands without an effective strategy to manage potentially damaging social commentary. Oh-oh.
Use Social Media to Reach Customers in New Ways
Social media is a great customer service tool that is rarely used to its full potential. While companies may monitor sites such as Facebook and Twitter to know what customers are saying about them, they don’t often take full advantage of those sites to deliver value-added content.
What Companies Have the Happiest Employees?
In these days of high-stress job scenarios, happy employees seem to be a rarity. More likely than not, employees are instead wrought with job stress that culminates into feelings of being overworked, underappreciated, or fearful they may lose their employment entirely.
Managing Your Business From Across the Globe
Our business is all about being virtual. The first hints of the virtual possibilities came long before remote work was the norm. I would get instant messages from colleagues who were in the same building or even the office next to mine!
Feedback is Your Brand’s Life Force
82% of customers research online before making a purchase. If you’re not actively seeking out and acting on customer feedback, you could be damaging your sales.
Easily Avoided: 4 Common Employee Conflicts to Look Out For
Conflicts at work happen, and people do not always get along. There are some conflict scenarios that can should be avoided, however. If you know what you are looking for, you can create a positive workplace environment.
The #1 Way to Happy Customers and Amazing Brand Experiences
Are your business or nonprofit customers happy? Do they toot your horn and contribute to your revenue? If not, perhaps you need to analyze why. How consistent is your organization with its customer touchpoints?
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