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Managing Your Business From Across the Globe
Our business is all about being virtual. The first hints of the virtual possibilities came long before remote work was the norm. I would get instant messages from colleagues who were in the same building or even the office next to mine!
Feedback is Your Brand’s Life Force
82% of customers research online before making a purchase. If you’re not actively seeking out and acting on customer feedback, you could be damaging your sales.
Easily Avoided: 4 Common Employee Conflicts to Look Out For
Conflicts at work happen, and people do not always get along. There are some conflict scenarios that can should be avoided, however. If you know what you are looking for, you can create a positive workplace environment.
The #1 Way to Happy Customers and Amazing Brand Experiences
Are your business or nonprofit customers happy? Do they toot your horn and contribute to your revenue? If not, perhaps you need to analyze why. How consistent is your organization with its customer touchpoints?
Does Your Business Have a Customer Culture?
The bottom line is that the customer experience continues to be validated as a significant indicator of a company’s success or failure. These seven factors are key components for describing how well the company’s culture is tuned to their customers.
The Legal Side of Your Website
Understanding what information your website needs to legally provide for visitors is important for website administrators and business owners. Failing to offer the necessary information to customers and site visitors can put your organization in a legal bind.
Should a Small Business Offer Paid Parental Leave
Despite passing the Family and Medical Leave Act (FMLA) in 1993, which allows employees to take 12 weeks of unpaid leave from their work before returning to their position, the U.S. is the only developed nation not to guarantee their working mothers salary during the time they take off from work after a childbirth.
The Secret Weapon of the Innovator
If you are a successful entrepreneur or intrapraneur, you are probably an “idea guy” or work with one of these dangerously endearing men or women. Let me introduce you to someone who may be the ultimate idea guy to show you why ideas alone are not enough. (And what’s lacking, as you will see, goes far beyond just execution.)
Do Interns Secretly Run the World’s Largest Tech Companies?
In today’s booming tech environment, leading innovators recognize interns as the future of their companies. That’s why they’re willing to pay them premium compensation, offer them extravagant perks, and let them actually get their hands dirty and work.
How Many Innovations Are Carefully Planned?
Most innovations come from responding to a customer’s needs, or finding a niche where products need improvement or extension. It is rare to innovate using a blank sheet of paper in a room with bare walls and no other contributors.
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