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SBC Interview: Zapier’s Wade Foster
Wade Foster is the Co-Founder and CEO of Zapier, a service connecting many of the web apps that people use. With a background in marketing, Wade has helped build the company from the ground up.
Customer Service from the C-Suite to the Mail Room
In a recent interview, I was asked questions about why the leaders of a company in the “C-Suite” should focus on customer service. While the customer service vision may start in the C-Suite, everyone must own the responsibility.
Sickness in the Workplace: 7 Ways to Reduce the Impact on Your Business
Sickness is estimated to cost more than $576 billion each year in lost productivity, worker’s comp, and lost revenue in America alone. So as a business owner why wouldn’t you put some systems or strategies in place to reduce sickness in the workplace?
Why You Need Interns, and Why You Should Pay Them
What do Bill Gates, Steve Jobs, Ursula Burns, Tony Adams, and Andrea Jung have in common? Believe it or not, they all got their start as interns.
Come Sail Away from Competitors with Customer Service
This weekend I took a stroll down memory lane at a fantastic Styx and Foreigner Soundtrack of Summer concert. What was interesting to me from a business and customer service standpoint was the many ways the audience was involved in the concert.
How Easy Do You Make it for People to Complain?
I visited a local Walgreens yesterday morning and witnessed two very different customer service experiences. One was excellent, and unfortunately, one was crummy.
Objects May Be Closer Than They Appear!
I’m sure that there’s an expectation among your peers that your business will continue to thrive. Truth is, you’re doing quite well, by doing the things you do the same way you’ve been doing them since you first put your shingle out.
Policies That Work Against Great Customer Service
So many times, businesses establish policies that work for them but penalize their customers. Now go out and make sure you do not have any policies that seem like they are serving your business but are really reducing your sales and diminishing the quality of customer service you provide.
Nothing Small About Big Data’s Potential
Nowadays, both small and large businesses have large amounts of data to manage and analyze, and some companies are finding it difficult to perform this task effectively with traditional data management tools.
Stats and Rankings on Schools Teaching Entrepreneurship [Infographic]
Notice the huge increase in the number of institutions offering courses on entrepreneurship. The question it asks—can schools teach entrepreneurship—isn’t one to be answered with statistics and rankings. Of course that takes a qualitative answer, sifting through what elements business schools can teach and what elements business schools don’t teach.
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