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An Opportunity to Walk in the Customer Support Center’s Shoes
Even if it’s not a full-time practice like Olark, consider giving all employees the opportunity to handle some of the customer support. It could help everyone understand just how important their roles and responsibilities are to the customer experience.
Communication with Your Customers
Communications are so important to each and every business. Most issues with communications are easy to fix, but you first need to be aware of the problem. Then you need to act on it.
The Loyalty Impact of Kiosks
Kiosks are one form of self-service technologies that are being introduced into the marketplace. We’re seeing that self-service technologies can change the way customers act.
How to Use Social Media for Customer Service
Imagine this: your customer leaves your business and has a poor experience. Instead of telling your staff, she tells her friends on Twitter.
7 Ways to Avoid Legal Mistakes Commonly Made by Entrepreneurs
Even if you have an amazing and brilliant business idea, and even if you have solid financial backing, a small legal mistake can sink your entrepreneurial ambitions and dreams quickly and permanently.
A Measure of Customer Experience
The bottom line is obvious because the numbers tell the story. Customers that rated their experience high were much more profitable and loyal.
Could Uber Put FedEx Out of Business?
Spoiler Alert: The answer is yes, and that is a very important lesson for you, as well.
4 Tips for Attracting Top Talent
Successful companies populate their teams with A-players. To do otherwise is a disservice to the company and its stakeholders. Unfortunately, most A-players aren’t actively seeking new employment.
How to Train Your First Manager
Training your first employee is hard enough. Training someone with as important responsibilities as your manager is even harder. Get started on the right foot with these training tips.
Satisfied Customers Are Killing Your Business
People talk about the importance of customer service all the time, yet few companies are recognized for doing it well and even fewer are willing to change their approach to get the desired result
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