Run and Grow
Customer Service Training is for Managers Too
Good managers know that customer service is the lifeblood of any successful company. It’s costly to run a business that is dependent on “new” customers. It’s far more cost efficient to focus on converting customers…
Top Tips for Dealing with Bizarre HR Requests
If you work in HR or management, you’re likely to have come across some difficult or unusual requests and queries during your time. And, while you may sometimes feel like banging your head against the…
5 Legal Threats to Your Small Business
A small business owner faces plenty of challenges each day, and some of those challenges could land the owner in a court of law. When you can identify the most significant legal threats that face…
Why Putting the Customer First is a Profitable Strategy
As a provider of financial industry sales and service training for 20 years, I have been nothing short of horrified to learn about what Wells Fargo has been doing to their customers. It truly was…
Inventory Management from Square One to Now
We’ve come a long long way. And I’m not talking about the evolution of technology over the last century, I’m talking about the last decade. The tech solutions that are sitting at our fingertips are nothing short…
6 Untold Secrets to Increase Your Productivity Levels
Wondering why some workers are able to churn out gargantuan amounts of work, day after day, without ever feeling tired, while you can’t stop complaining about the work load? There might have been times when…
How to Avoid Social Media Mishaps in the Workplace
It’s early on a Monday morning, but your office is already buzzing. At first, this seems like a good thing—your employees are hitting the ground running to start off the week—but your excitement turns to…
Elephants and Customers Never Forget
According to a study by Dimensional Research on The Impact of Customer Service on Customer Lifetime Value, it turns out that elephants aren’t the only ones who never forget! Customers are right there with them, especially…
How Artificial Intelligence Can Grow Small Businesses
Artificial Intelligence in the form of Siri or IBM’s Watson get a ton of press these days, but AI as a resource for SMB management and growth often goes overlooked. AI is perhaps one of…
Paradox of Product Persistence
Paradox: On one hand, to keep a business healthy you have to be able to cut mediocre products. On the other hand, some successful products require sticking to them for a long time, stubbornly, to…
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