Run and Grow
How to Create a Loyalty Program for Your Customers
Many businesses are creating loyalty programs because they recognize the value in establishing a long-term relationship with their customers, but many entrepreneurs are encountering tough challenges along the way that put them off the idea…
Start a Product-Innovation Revolution in 6 Steps—Whether You’re David or Goliath
In his book David and Goliath: Underdogs, Misfits, and the Art of Battling Giants, Malcolm Gladwell upends the idea that it was surprising for David, the underdog, to vanquish Goliath, the almighty giant. Underdogs, Gladwell suggests, have…
Can a Revolutionary Concept Be Too Late to Market?
Too many startup businesses, especially in the technology world, are built upon brand new concepts that have not yet been proven in the field against products from other companies that already have revenues flowing. As…
3 Best Practices for Delivering Excellent Customer Service
Customer service is critical for your business’s success. In fact, American consumers will spend 17% more to do business with a company they feel gives exceptional customer service. Additionally, incredible service can lead to more…
Paw Bumps and High Fours to Chewy.com
In our Go-Giver series John David Mann and I often discuss the importance of empathy and how it is one of the five—what we call—Elements of Value. I recently discussed one amazing example of such…
5 Top Manufacturing Trends to Expect in 2019
Innovations such as drones, 3D printing, artificial intelligence (AI), and the Internet of Things (IoT) have been steadily maturing along their own trajectories. Insiders, pundits, and surveyed companies say that in 2019, these trends will…
3 Keys to Safe, Efficient Materials Storage and Inventory Management
Improper storage of materials had deadly consequences for one worker when an explosion rocked a construction site off U.S. 280 in Harpersville, Alabama. Christopher Anderson of Mississippi was killed when he opened a storage container…
Contractors: What is a Surety Bond and How Does it Differ from Insurance?
The construction industry has been on a growth streak for the last decade, offering several opportunities for those with skills and experience in the industry. Becoming a licensed construction contractor offers unlimited potential to work…
How to Monitor Employee Internet Use at Work
To ensure that your employees are productive, you have to find ways to minimize time wastage at work. Although monitoring internet usage might seem draconian, it will increase employee productivity. You could track the sites…
5 Proven Ways to Make Your Culture More Innovative
84% of leaders consider innovation to be very important for their future success but far fewer are able to succeed in it. No matter how you look at it, innovation is very difficult and often…
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