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8 Tips for Effective Listening
Listening has not always come easily to me, and I’m not alone. Listening is a fundamental skill of genuine success, and it’s hard to be great or trusted without it.
Why Leaders Need to Reinforce Company Culture and Values
To create your envisioned organizational culture, it is vital that leaders not only reinforce company culture and values, but also treat it as a dynamic entity and fill the company with leaders and people who reflect the desired company culture.
3 Ways to Be a Better Boss
If you genuinely care about your role as boss to your staff, you’ll be open to making changes to continually improve your management techniques to keep your team happy, reduce turnover, and keep your business operating smoothly.
Is Your Small Business Going Paperless?
Is your small business struggling in a sea of paperwork? From stuffed filing cabinets to overflowing trays on your desk, paperwork can slow your business down and take up your valuable time. If you want to run your business more effectively and eliminate a source of stress in the workplace, reducing the amount the amount of paper in your office is the way to go.
Social CEO-ing to Create Customer Champs
Stop thinking of yourself as an ‘employee’ of any organization. In reality, you can never be. You are what you are—a living, thinking, caring human. This is exactly you must convey to your customers, that ‘hey, I am not a robot, wanting all the money in your pocket.’
It’s About Time!
Enterprise time, as opposed to personal time management, is defined as the sum total of resources available to a company expressed in terms of time – time to develop, to debug, to produce, to deploy, to respond to issues, and to make changes in plans that are not working.
3 Things Great Leaders Gain from Failure
Sometimes you have to fail in order to win. While this may seem counterproductive, mistakes can actually serve as life-changing experiences.
How Weak Leadership Impacts Customer Loyalty
Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging from exceptional to downright disturbing.
5 Things You Should Do for Your Business Before Year’s End
With the holidays just around the corner, it’s easy to overlook those end-of-the-year tasks that you need to take care of. That’s why right now, you need to pay attention to these five things and mark them off your list before December 31.
Moments of Truth: Critical Moments That Allow for Transformation
Change is directly related to what is currently happening on a daily basis within your organization, and leaders need to communicate change at the right time and in a way that will make it clear how change will impact team members.
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