• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Advertise
  • Submissions
  • About Us
  • Contact Us
  • Apr 23, 2021
  • Startup
    • Creating a Plan
    • Funding a Startup
    • Franchise Center
    • Getting Your Office Ready
    • Making Your Business Official
    • Marketing Your New Business
    • Personal Readiness
  • Run & Grow
    • Customer Service
    • Human Resources
    • Innovation
    • Legal
    • Operations
    • Risk Management
  • Leadership
    • Best Practices
    • Communication
    • Green Initiatives
    • Open Culture
    • Strategic Planning
    • People Skills
  • Sales & Marketing
    • Advertising and Lead Generation
    • Marketing Innovations
    • Marketing Plans
    • Online Marketing
    • Relationships
    • Sales Activities
  • Finance
    • Budgeting and Personal Finance
    • Payments and Collections
    • Tax and Accounting
    • Pricing Strategy
    • Working with Investors
    • Working with Lenders
  • Tech
    • eCommerce
    • Hardware
    • Software
    • Security
    • Tech Reviews
    • Telecom
  • Shop

SmallBizClub

Helping You Succeed

Tax Bandits banner
Home / Run and Grow / Customer Service / 5 Trends That Will Shape the Future of Customer Service
5 Trends That Will Shape the Future of Customer Service

5 Trends That Will Shape the Future of Customer Service

783 Views

Nov 13, 2019 By Matt Shealy

Business owners can make every customer interaction meaningful and memorable by taking advantage of emerging technologies.

Customer experience (CX) is a top concern among leading organizations. Enterprises that know-how to deliver a remarkable CX boost buyer loyalty and earn coveted word-of-mouth recommendations.

Resultantly, today’s businesses compete by attempting to provide the best customer experience. Savvy enterprises use technology to figure out what customers want at the moment and provide it.

You can outdo the competition by using technology to learn granular details about your customers while providing phenomenal customer service. The following are five customer service trends that will help you do just that.

1. Omnichannel Engagement

Today, consumers engage with brands using a variety of mechanisms.  Forward-thinking enterprises complement brick-and-mortar service with apps, online chat, call center support and other technological tools. Now, however, it’s increasingly important to provide a seamless experience across these multiple channels.

2. Face-to-Face Customer Service

Cutting edge, high-definition video conferencing platforms enable you to make clients and shoppers feel like their meeting with your customer service representatives (CSRs) in person. Once consumers have exhausted all automated self-service resources, videoconferencing is a way to provide meaningful, face-to-face interaction for existing or potential buyers. You can deploy videoconferencing for customer service through your website, mobile app, social media channels or strategically placed kiosks.

3. AI-Powered Chat Bots

Now, customer service chatbots incorporate innovations such as artificial intelligence (AI), natural language processing (NPL), sentiment analysis and predictive analytics to resolve customer issues. When all else fails, they can route consumers to live CSRs quickly. More importantly, however, chatbots collect a wealth of data that businesses can use to learn intimate details about their customers.

4. Personalized Experiences

Consumers now demand brand experiences that are made just for them. Furthermore, they’re willing to spend more money with companies that do it right. As 71% of consumers express frustration with impersonal brand engagement, personalization represents a substantial opportunity for business growth.

5. Augmented Reality

Virtual reality, augmented reality and mixed reality have created new possibilities for customer engagement. For example, one eyeglass retailer is using augmented reality to enable customers to try glasses on using their smartphone. Meanwhile, Rolex lets potential customers try on watches virtually by doing the same.

Technology creates many new possibilities for enterprises, especially now that prices are becoming more accessible. Today, businesses of all sizes can take advantage of innovations such as artificial intelligence to learn remarkable facts about consumer behavior.

At the same time, consumers crave a human connection in a world that’s becoming increasingly digital. As a result, business technology firms are creating a growing number of technological innovations that mimic human behavior for all but the most complex interactions.

The best thing about technology is that it’s generating an abundance of data that you can use to learn more about your ideal consumers. The business leaders who make the wise decision to invest in technology are the ones who will survive and thrive in an increasingly competitive marketplace.

Filed Under: Customer Service Tagged With: Customer Service, Innovation, Technology, Trends

Avatar

Matt Shealy

Matt Shealy is the President of ChamberofCommerce.com. Chamber specializes in helping small businesses grow their business on the web while facilitating the connectivity between local businesses and more than 7,000 Chambers of Commerce worldwide.

Related Posts

  • smart-entrepreneurs-don-t-need-disruptive-technology7 Current Market Forces Bring Startup Opportunities
  • What Nursing Homes Will Look Like Post-Pandemic
  • how-innovative-does-innovation-need-to-be-What is Innovation, Really?

Primary Sidebar

Random

10 Easy Ways to Improve SEO Ranking

Nov 4, 2020 By SEER Interactive

3 Reasons Your Small Business Might Benefit from Colocation

Jul 11, 2018 By Andrew Heikkila

Why Reddit is the Best Lead Generator You Haven’t Heard Of

Nov 24, 2014 By SmallBizClub Contributor

How Much of My Business Do I Have to Give to an Investor?

Apr 12, 2019 By Dave Berkus

7 Characteristics Of Startup Founders Who Enjoy Life

Jan 15, 2021 By Marty Zwilling

Footer

About Us

Small Biz Club is the premier destination for small business owners and entrepreneurs. To succeed in business, you have to constantly learn about new things, evaluate what you’re doing, and look for ways to improve—that’s what we’re here to help you do.

  • Facebook
  • LinkedIn
  • RSS
  • Twitter

Copyright © 2021 by Tarkenton Institute, Inc. All Rights Reserved | Terms | Privacy