Run and Grow
Logical Logistics: How to Get Your Products Where They Need to Be
Logistics is one of those essential business aspects where poor performance can result in a huge waste of profits. Establishing measurable value is critical to sustaining your growth. This can be difficult with rising costs…
New Manufacturing Jobs Require New Manufacturing Skills
Making spare parts doesn’t sound like ground zero for a technological revolution. But at a time when the entire manufacturing workforce is bracing itself for the changes sweeping the industry, the concept of “replacements” takes…
But Can I Trust You?
I can’t guess how many times I’ve written about trust over the past ten years. I’ve talked about the importance of the know • like • trust model, I’ve discussed the connection between trust and…
6 Ways to Think Outside the Box for Customer Service
Small business owners have to be mindful of their customers. If they provide poor customer service, they will lose valuable business. If they neglect them, they will lose customers. If the customers are satisfied but…
Become a Consumer Customer Service Expert
Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you…
7 New Business Realities Challenging Every Business
Even small business have a global reach these days, thanks to the Internet. Thus every entrepreneur and business owner needs to see their market in that context, understanding the global forces that will impact them…
The Importance of Instant Gratification in Customer Service
We live in a world where we expect almost instant gratification in most things. Whether it’s social media feedback, sandwich delivery, or an Amazon Prime order, faster is better, and instant is best. Much of…
6 Types of Insurance Your Small Business Should Have
Are you covered? When a business owner starts a business then from the very first day, he put himself at specific risks. So it’s essential to have the right insurance even before hiring the first…
What About Sales Person Retention?
Retention is a hot topic—customer retention that is. We’ve all seen data around customer acquisition costs. Basically, the cost of acquiring new customers is several time higher than the cost of retaining and growing existing…
6 Lessons Small Businesses Can Take from Germany’s Thriving Startup Scene
You’ve heard it all before: global cities claiming to be the ‘new Silicon Valley.’ The truth is that the Bay Area’s tech and startup dominance isn’t going anywhere, with roughly 70% of all venture capital…
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