What to Do to Get More Done Every Day

Company culture isn’t all about group outings and team building. You can build a culture that promotes productivity and efficiency, engaging employees and boosting...

5 Red Flags to Look for on an Applicant’s Resume

If you are faced with a large pile of resumes for just a few open positions, it can be overwhelming. In such situations, it...

7 Tips to Build Your Business Through Customer Service

Your customers form the backbone of your business. Because of them, your business grows. That’s why you need excellent customer service. It builds customer...

3 Ways to Improve Your Company’s Customer Support

When a customer contacts your company with a problem, what level of support service is being delivered to them? Every successful business needs to...

Fire Fast, Not Last

Here is one that takes a real leap for a younger manager or CEO to believe. After hiring someone with all the attendant enthusiasm...

Hire as if Your Survival Depends on It

Aside from visionary management, this is your most important job. Many of us go through the motions of hiring to fill a position, trying to...

8 Principles for Keeping Customers with You for Life

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees...

12 Steps to Improve Your Customer Experience

Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a...

Use These 4 Tips to Run Your Business While Traveling

Many people start businesses because they want the freedom to be their own boss. Similarly, many people travel the world because they want the...

How to Make Sure the Answer to Your Job Offer is Yes

For any small business the decision to hire a new employee will alleviate stress in the long-term, but finding top talent is a challenge...

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