But Can I Trust You?

I can’t guess how many times I’ve written about trust over the past ten years. I’ve talked about the importance of the know •...

6 Ways to Think Outside the Box for Customer Service

Small business owners have to be mindful of their customers. If they provide poor customer service, they will lose valuable business. If they neglect...

Become a Consumer Customer Service Expert

​Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked...

7 New Business Realities Challenging Every Business

Even small business have a global reach these days, thanks to the Internet. Thus every entrepreneur and business owner needs to see their market...

The Importance of Instant Gratification in Customer Service

We live in a world where we expect almost instant gratification in most things. Whether it’s social media feedback, sandwich delivery, or an Amazon Prime...

6 Types of Insurance Your Small Business Should Have

Are you covered? When a business owner starts a business then from the very first day, he put himself at specific risks. So it’s...

What About Sales Person Retention?

Retention is a hot topic—customer retention that is. We’ve all seen data around customer acquisition costs. Basically, the cost of acquiring new customers is several...

6 Lessons Small Businesses Can Take from Germany’s Thriving Startup Scene

You’ve heard it all before: global cities claiming to be the ‘new Silicon Valley.’ The truth is that the Bay Area’s tech and startup...

How to Protect Businesses When It Won’t Stop Raining

With the copious amounts of rain hitting much of the U.S. this year already, we know it is going to be a wet one....

Protecting Your Company: Asset Control

What controls should be put in place to protect the company’s assets from fraud? Company assets such as inventory, equipment and vehicles are highly susceptible...

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