If your team is growing, it’s likely you’ve already looked at a few resumes. If you’re anything like the common recruiter, you’re only reviewing applicants’ resumes for 6 seconds before judging them and making a decision. Here are 3 resume mistakes that indicate you should eliminate an application from your consideration. No customization? Don’t follow […]
Run and Grow
Engaged Employees Will Engage Customers
My customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies to grow your business through Common Sense Service. Today’s article focuses on Step TWO. (if you missed the article on Step 1 it can be found HERE): Evaluate what your organization needs to do to implement these important steps moving toward 2020: […]
Want a Sustainable Supply Chain? Learn Tips to Make It Happen
Supply-chain sustainability rests on the idea that every step in the process of making a product matters. By definition, it is a holistic view of the social, environmental, and economic impact of supply-chain processes, logistics, and technologies. Although a sustainable supply chain is still a nascent concept, many established manufacturers are already attempting to incorporate […]
5 Crucial Steps to Working with a Freelancer Successfully
The benefits of hiring a freelancer can be significant, but the nature of remote working can also bring challenges, particularly to a small or start-up business. In fact, you might be wondering how you will be able to manage a freelance employee. However, with enough understanding and adaptability, this will become far less daunting. One […]
What Does Innovation Really Mean in Business—and How Do You Achieve It?
There are some words that just roll off the tongue in business. Words like “unique” and “tailored” seem to apply to almost every service company, regardless of what they actually do. Phrases like “pushing the boundaries” and “futuristic design” appear to describe even the most generic products on the market. But the most commonly used […]
Offering Retirement Plans for Your Employees
The number of small businesses operating in the US is growing fast. Small businesses employ 47.5% of American private-sector workers, and that number keeps increasing as more people move away from corporate life. Although small businesses are popping up on every corner, they still face challenges from tight budgets and sparse resources. With that comes the need […]
5 Trends That Will Shape the Future of Customer Service
Business owners can make every customer interaction meaningful and memorable by taking advantage of emerging technologies. Customer experience (CX) is a top concern among leading organizations. Enterprises that know-how to deliver a remarkable CX boost buyer loyalty and earn coveted word-of-mouth recommendations. Resultantly, today’s businesses compete by attempting to provide the best customer experience. Savvy […]
Don’t Believe the Myths Around Director’s and Officer’s Liability
Whether your business is at either end of the scale of being a small or a large corporate, each faces potential risks, regulations and litigation. Director’s and Officer’s liability insurance (D&O insurance) provides financial support and defense against potential investigations into their behavior and the possibility of being sued. Without such insurance, the company will […]
3 Considerations When Hiring Your First Employees in an LLC
As an entrepreneur or small business owner, you’re always striving for growth and success. It’s part of the game for you. When you’re working, you’re always thinking ahead to the next big choice, or amazing strategy that will really set you apart from your competitors. As your business grows and you see an increase in […]
3 Tricks to Managing Seasonal Employees
Whether you hire seasonal employees for the holidays, during the summer, or for any other snapshot in time, working with people temporarily is far from easy. There’s the practical aspect, of course—the bummer of training someone and getting them up to speed, only to lose that investment in just a few short weeks or months. […]
