Posts Tagged ‘Training’
Why the Skills Gap Matters for Today’s Small Businesses
In 2013, 39 percent of American companies reported that they were unable to fill positions thanks to a lack of sufficiently talented job-seekers. This mismatch between the number of qualified people looking for jobs and the positions that managers would like to fill is known as the skills gap, and it’s not going anywhere anytime…
Read More5 Training Techniques That Actually Work
Choosing the best employee training method can be challenging. You’ll need to consider the methods, how they work, how effective they are, how they fit into your company’s structure and how time and cost effective they’ll be for you. The methods you choose should best equip your employees with transferable skills and different learning styles.…
Read More10 Easy Ways to Improve Your Customer Experience
Poor customer experience (CX) leads to damaged reputations, negative brand perception, killed conversions, disengagement, loss of revenue (83 billion dollars lost in the USA alone according to Genesys), high customer attrition rates, as well as disgruntled employees (likely to be snatched by competition). Reports from SDL show that 56% of customers who experience bad CX will…
Read MoreCustomer Service Training is for Managers Too
Good managers know that customer service is the lifeblood of any successful company. It’s costly to run a business that is dependent on “new” customers. It’s far more cost efficient to focus on converting customers into repeat/loyal customers through exceptional and consistent customer service. Given this, it’s no wonder that many companies invest in customer…
Read MoreToday’s Intern, Tomorrow’s Hire
When you hear the word “intern,” what do you think? Channeling the storytelling style of Sophia Petrillo from The Golden Girls, let me tell you the tale of a lackluster internship and why it makes so much more sense to give your company’s interns a rich, work experience with meaningful projects that allow them to develop…
Read MoreHeavy Business Losses? How to Transform Your Company’s Financial Strategies
Running a business is no easy feat. Staying ahead of the competition, managing employees and turning a profit can be enough to drive anyone insane. However, there are hundreds of thousands of CEOs who make success happen to their businesses all the time. Part of running a business involves rebounding from a loss. There will…
Read MoreFocus on Your People’s Strengths?
There are a number of thoughtful articles suggesting we get better results in developing our people by focusing on their developing their strengths, not “fixing” them, or criticizing their weaknesses. A recent HBR article, Developing Employees’ Strengths Boosts Sales, Profit, and Engagement, presents compelling data about organizations focusing on strengths based interventions (I guess that’s HBR…
Read MoreWhat You Can Learn from the Failures of the Pharaohs
If you want to walk the shortest path to frustration and failure, short-change training. No one in the world today, even the Egyptians themselves, really know how to build a pyramid like they did during the glory days of the Egyptian pharaohs. Why? Because they had a lousy training program. The pharaohs: Didn’t document their…
Read MoreKey Techniques to Prevent Inventory Loss and Shrinkage: Part 1
Retail shrinkage can occur at any time following the delivery of goods and prior to those goods being sold. Some of the most common causes of loss include shoplifting, employee theft, and fraud by employees, suppliers, and credit card thieves. Whether you own a small shop, a warehouse that holds stock for clients, or a…
Read More5 Proven Tactics to Welcome New Employees
Those few weeks in the beginning, when the employee first joins (how she is welcomed by her seniors, befriended by her colleagues, the training she gets etc.), decide how she will conduct herself around colleagues and the way she will devote herself to the work at the office, in the future. This is why the…
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