Posts Tagged ‘Training’
7 Simple Steps You Can Use to Stop Workers’ Comp Fraud
All businesses have a fair share of formal and informal procedures and processes to ensure efficiency in dealing with customers and effectiveness of operating costs. As the owner, you should be very hands on with everything that happens with your business, especially when it comes to your workers. To keep your workers’ compensation costs low,…
Read MoreBeware the Dunning-Kruger Effect!
All of us suffer from the condition that we don’t know what we don’t know. However, for many, there lurks a problem that is even greater and it has come to be known as the Dunning-Kruger Effect. Psychologists David Dunning and Justin Kruger uncovered and described an interesting—and troubling—phenomenon. Many of the people who are the…
Read MoreAre You Planning to Get Engaged?
Whether you are single or married, you may need to get engaged this year! According to a Gallup Study on the State of the American Workplace there is a definite link between employee and customer engagement to customer growth and even to EPS. When Gallup examined engagement by job position, they found customer service employee level of…
Read MoreThe Best Ways to Invest in Your Employees
When you give a man a job, you are giving him the means to support himself and his family. But, when you give him training and education opportunities, you are also giving him hope that he can improve his life. This is how you make loyal, productive and improved employees for your company. Here are…
Read MoreThe Importance of Company Culture in Your Franchise
What kind of business do you want to run? One where employees clock in and out and fill the hours in between with minimal effort? Or a space that your staff considers their second home, where customers always marvel at how much fun everyone is having? Defining company culture puts the power of shaping your company…
Read MoreYou Need Customer Feedback to Grow Your Business
The saying that “the customer is always right” has taken a different shape in the modern age. Today the customer is not only the king, but he or she is also the measure of all things, business-wise. If a business owner wants their startup or company to grow, they need to keep getting regular feeds…
Read More5 Tips for Training Your Small Business Employees on a Budget
Business success greatly depends on a well-trained work force. Despite the importance of training, small businesses often regard it as unproductive time, choosing to focus on activities that directly produce revenue instead. Although giving sales a higher priority than training might make sense for firms who feel desperate for money, it lays the groundwork for…
Read MoreBest Value: In-House IT Training vs. Hiring New Staff
The time has come—a significant software update is in the works or you’re taking the first steps toward a truly cloud-based environment. Great planning lets you identify key areas of concern; perhaps extra bandwidth is needed or an upgrade to physical storage devices. However, there’s also a critical decision yet to come: Hire new staff…
Read MoreGood Answer! Responding to Customer Compliments
If your front line customer service staff is doing everything right, then they will likely receive customer compliments. Woo HOO! What a customer service representative says in response to a compliment may be as important as what they did to receive the compliment. Just this week I was visiting a local restaurant for a quick…
Read More4 Human Resources Headaches to Approach with Caution
Human Resources (HR) professionals play a critical role in keeping companies legally compliant with state and federal regulations. Being an HR professional means addressing difficult problems that must be carefully handled and resolved. Hiring Discrimination Claims HR professionals must oversee the entire hiring process. This means that they must post job ads and review resumes…
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