Posts Tagged ‘Hiring’
What Makes Customer Service Interactions Good or Bad in the Eyes of the Customer?
An April 2013 Customer Service Study by Dimensional Research pinpointed what makes customers of mid-sized companies happy and what leaves them in dismay. This is the first in a series of blog posts about the important results of this study.
Read More Purposeful Customer Service
When it comes to customer service, hope is not a strategy. Customer service must be purposeful. You can hire the nicest people in the world, but you still must give them direction, teach the best practices, and continue to reinforce your customer service strategy so that employees are continuously reminded and motivated on what and how to deliver your brand of customer service.
Read More Three Lessons I Wish I Knew Before Starting My First Startup
If I had discovered these top three lessons when I first began as an entrepreneur, perhaps I would have been able to indulge in more than deli sandwiches earlier on in my career. If you’re a first time entrepreneur, taking these tips to heart can really influence your progress…
Read More 5 Irrefutable Customer Service Truths
Customer service is essential for the success of any organization. Here are five of the most critical success factors in any customer service organization.
Read More How to Write Your First Help Wanted Ad
When you’re looking to hire new employees, you want to write ads for the open positions that will draw great candidates to your business. You want candidates who are both strong and fitting for what you’re looking for. An effective help wanted ad will help you successfully achieve these goals.
How to Build a Powerful Sales Team
Your salespeople need to be the very best you can find, and great salespeople can be hard to find. On any given sales team, a small percentage of the force does a majority of the business, and your goal is to increase the percentage of your team that is making big contributions to your sales totals. Here are a few tips you can follow to build a powerful sales team.
What is the Cost of Employee Turnover?
Employee turnover is more costly than you think. Every businessman knows at some level that it’s easier for them if they can manage to keep their current employees than to need to find replacements. However, the cost of staff turnover is surprisingly high, and many small business owners don’t fully realize just how expensive it is to replace an employee.
Read More Developing Entrepreneurial Employees
In any business, the people we hire make a huge difference. The right people in the right spots at the right time can push you to new heights, while a bad hire can set you back. A great asset as you organize your business for growth is building around entrepreneurial employees.
Read More3 Simple Steps to Maintaining a Successful Company Blog
Chances are pretty high that if you run your own company, it probably has its own blog that more often than not serves as a reflection of the business itself. A company blog shows readers what sort of business you’re running and gives them an inside look at just how you run things. As such, the company blog develops a voice all on its own that’s often pretty conversational as well as informational, so it’s important that your customers are finding the answers to the questions that they have and keep coming back for more with your blog.
Read More Caution in Hiring: One Bad Apple Can Spoil the Bunch
Your corporate culture is only as strong as the people you put on your team. And when you have just a few employees, each one is even more important. When it comes time to hire, make sure to look at how potential employees fit with your culture just as much as you look at skills and experience.
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