Posts Tagged ‘Feedback’
Are You Measuring What Matters?
In my later years with the Vikings, we measured and studied the criteria of a successful offense, and it made a huge impact on our team. And believe it or not, we did it by applying lessons I learned on the factory floors of the textile mills of South Carolina and Georgia.
Read More 5 Reasons a Social Media Presence is Important for a Small Business
Why should SMBs have a social media presence? As humans, it is engrained in our DNA to make personal and emotional connections. Social media offers companies an opportunity to humanize the brand by providing customers with a forum for personal interaction with the people behind the brand.
Read More Engagement: How Do You Entice and Not Annoy Your Audience
How do you earn the attention of the impatient, the indifferent, the hard-to-reach customer? Brackets? Bracketeers is a lead generation platform that looks to connect companies and brands with consumers through brackets styled after the March Madness tournament.
Read More Critical Qualities of a Top Manager
In business we are only as successful as the people we hire. And while our front-line employees are critical to our business, choosing the right managers can have significant impact on our success.
Read More The 3-Step Dance: Creating a Great Company
Creating a great company in a relative vacuum is an exercise in complete trust that the entrepreneur knows what’s best for the customer. I’ve developed the three step dance in order to help form a repeatable method of how to create a great company from an early idea.
Read More 5 Hacks to Build a More Productive Environment in 2014
Giving the processes that drive your company regular tune-ups will keep your team productive, motivated, and satisfied over the course of the year. Here are five straightforward hacks to make your team more productive in 2014.
Read More 10 Supervisor Mistakes—and How to Avoid Them
Supervisors are often the front line for shaping employee engagement and productivity as well as overseeing compliance with workplace policies like time tracking and leave of absence requests. Mishaps in these areas can create a lot of headaches for employers.
Read More 3 Things Every Startup Needs to Know
While working to attract your first customers (hopefully the first of many), you need to ensure your customer service approach is on the mark to retain those customers and strengthen those all-important B2C relationships. Here are three tips that every startup needs to know.
Read More 10 Skills an Entrepreneur Needs to Get Things Done
Getting things done effectively in a startup requires total individual and team accountability. You can’t afford excuses and multiple people doing the same job.
Read More “How was everything?” Not a Great Customer Service Question!
“How was everything?” Have you been asked this question by a hotel front desk clerk, a server at a restaurant, or a car salesman after a demo ride? How likely is it that your response is either true or complete?
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