Posts Tagged ‘Customer Service’
Are You Planning to Get Engaged?
Whether you are single or married, you may need to get engaged this year! According to a recent Gallup Study on the State of the American Workplace there is a definite link between employee and customer engagement to customer growth and even to EPS.
Read More The Customer is Always Right? What to do When a Customer Abuses Your Employee
Business is more customer-centric than ever before and that’s a good thing. However, there are times when customers can become abusive.
Read More ZenDesk: Customer Service Management for Your Small Business
One challenge that all business must concern themselves with is how to best manage customer service in order to successfully generate repeat business. ZenDesk enables businesses to offer their customers a range of self-help options when it comes to solving common issues.
Read More 3 Things Every Startup Needs to Know
While working to attract your first customers (hopefully the first of many), you need to ensure your customer service approach is on the mark to retain those customers and strengthen those all-important B2C relationships. Here are three tips that every startup needs to know.
Read More Do You Do “Social Care”?
Social Care is where Social Media and Customer Care collide. It’s the newest buzz phrase in online customer service and it’s something every small business needs to know about.
Read More 3 New Year’s Resolutions Worth Keeping
For many people, the New Year’s resolutions you were so set on January 1st are beginning to fade. If you are a small business owner, here are three essential New Year’s resolutions you shouldn’t give up on.
Read More The Two Sides of Customer Service Training
For any business to deliver good customer service, its employees must have both the attitude and the skills. The best companies know this, and through hiring and training make sure their employees have both.
Read More How the Right Customer Service Can Boost Your Customer Following
While working to entice new customers is important, it is far less expensive to retain current ones. Great customer service is a sure-fire way to earn customer referrals, which will in turn go the extra mile towards building your commercial rep.
Read More 6 Tips Every Online Retailer Can Benefit From
In the competitive world of online retail, it helps to stick to a few simple but effective tactics. Here are the six principles we use to wow our customers (and earn repeat business) year after year.
Read More Different Strokes for Different Customer Service Folks a Relationship Barrier?
If a brand is trying to attract loyal customers, how are they going to do that if customer service to customers who have not reached that point is less than “good?”
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