Posts Tagged ‘Communication’
The Magic of Being a Great Leader
There is no magic formula that helps you become a great leader. Just like there is no one-size-fits-all leadership style. A great leader is a person who is capable of altering his or her thoughts, actions or feelings in a way that enlists others so that a common goal can be pursued and accomplished.
Read More How is Technology Affecting Communication in the Workplace?
We have been made duly aware that we live in an Information Age, and a company’s assets arrive in the morning and leave at night. Those assets, of course, are the employees.
Read More Perfecting the Sales Call
Sales calls can be one of the scariest things to learn as a new employee or business owner. But while a sales call is not always necessary and should only be used in the right context, getting it right is critical.
Read More “Dear Occupant or Current Resident…” More Horrible Prospecting
I’ve decided to write a periodic series about bad prospecting letters. This series, will focus on bad prospecting letters from people who should know better.
Read More Speak Up!
You need to communicate more. The people you work with and the ones who work for you want information, they want feedback. They don’t want to be left in the dark.
Read More The Common Habits of Negotiators
Negotiations begin with the interchange of information, and many see this process like a challenging poker game—why should I reveal what I have in my hand before I can see what you have in yours?
Read More Killer Startup: Lukewarm Emailer Gets You in Touch with the Right People
The Elevator Pitch: Lukewarm Emailer helps you build a list of contacts from Twitter, reach out via cold email, and track responses.
Read More Startups Need to Capitalize on Every Conversation
Whether you are trying to motivate your team, close a deal with a customer, or get funding from an investor, a casual conversation is usually a waste of your valuable time. These result is a founder who is always “too busy,” but never seems to get the business done and the team moving. All real business is conversations focused on creating results.
Read More Neuroscience Can Be Used to Improve Customer Loyalty
There has been some interesting work done by Dr. Daniel Kahneman, a professor at Princeton University in the area of behavioral economics. One of the phenomena that he has written about, and which has been given much attention is the peak–end rule. This rule provides some excellent guidance for building customer loyalty.
Read More “Of Course!” Customer Service in Two Words
When traveling, I always observe how hospitality and customer service makes me like or dislike a location or business. Let me tell you, customer service and memorable hospitality is alive and thriving in Greece!
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