The Definitive Guide to Your Core Values

Life is so much easier without having to think about the implications of every little decision we make. However, though ignoring your core values may make life easier in the short term, this can create huge long-standing consequences.
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The Greatest Secret of the Magnetic Person

One secret and irresistible quality of magnetic people is that they’re grateful. They are genuinely thankful, and it shows in their interactions with others. Even though we don’t usually think of gratefulness as a major personality trait, it actually goes a long way towards shaping who we are.
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5 Key Ingredients of Courageous Leaders

Courageous leaders are inspirational. That isn’t their ambition. It’s simply a positive by-product of their character and powerful work ethic. By following the example a good leader sets, others can also achieve the same results.
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Laziness and Apathy are Customer Service Killers

Most people in front-line customer service jobs want to work hard, be helpful, and take care of the customer. No matter what the reason behind bad incidents the really bad thing is that they can create a negative impression for the business. The customer experience is lost.
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Why Face-to-Face Networking Works Best

Because of my passion for networking—doing it, talking about it, teaching it, coaching it—I have lots of opportunities to chat with various people about how they view this important professional skill and how they go about growing their networks.
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Anonymity Dilutes Accountability

A major way to increase accountability is to reduce anonymity. Anonymity dilutes accountability. Surround yourself with people who have high expectations for you. Be responsible to yourself first. Lose the pride. Open yourself up to accountability.
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