Run and Grow
5 Trends That Will Shape the Future of Customer Service
Business owners can make every customer interaction meaningful and memorable by taking advantage of emerging technologies. Customer experience (CX) is a top concern among leading organizations. Enterprises that know-how to deliver a remarkable CX boost…
Don’t Believe the Myths Around Director’s and Officer’s Liability
Whether your business is at either end of the scale of being a small or a large corporate, each faces potential risks, regulations and litigation. Director’s and Officer’s liability insurance (D&O insurance) provides financial support…
3 Considerations When Hiring Your First Employees in an LLC
As an entrepreneur or small business owner, you’re always striving for growth and success. It’s part of the game for you. When you’re working, you’re always thinking ahead to the next big choice, or amazing…
3 Tricks to Managing Seasonal Employees
Whether you hire seasonal employees for the holidays, during the summer, or for any other snapshot in time, working with people temporarily is far from easy. There’s the practical aspect, of course—the bummer of training…
Reskilling Your Employees Can Be Part of Your CSR Strategy
You can give back to the community by helping workers prepare for an automated future. In the coming years, automation will displace millions of workers. However, this prospect isn’t as bleak as it sounds. Humanity…
Data Collection is About to Get Much More Dangerous
On January First, 2020, California will enact the toughest data protection laws ever, far outpacing Europe’s General Data Protection Act (GDPR). Called the California Consumer Privacy Ace (CCPA), few of us are even aware of…
The Promise of Manufacturing Automation for All Starts with Generative Design
As a manufacturer, you’re certainly familiar with the concept of generative design by now—but there’s still some confusion over its real definition. Many in the manufacturing community would have you believe that generative design is merely a…
How to Run Your Real Estate Agency Like a Startup
Internet and smartphones have disrupted several industries over the past two decades. Real estate is no different—as a buyer, you can ‘walkthrough’ properties of your choice from thousands of miles away. Services like Airbnb make…
Most People Are Disappointed by Brands
Your customers have high expectations. But who could have guessed that 82% are disappointed or upset by brands! A recent research study by Oracle CX in partnership with my marketing pal, Jeanne Bliss, takes a cross-generational look…
How Gig Economy Growth Could Help Close the Labor Gap in Construction
Just 10 years ago, cities across America were mottled with transit deserts—streets, neighborhoods, and entire regions without convenient or affordable transportation options. No trains. No buses. Not even taxis. The only way to get around…
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