Run and Grow
5 Technologies to Help Your Small Business During the Pandemic
Small business ownership is something that’s quite challenging, and that’s during a typical year. If you own a small business during the pandemic, you might face more issues than ever before. Covid-19 has shuttered some…
Life in Crisis: 7 Ways WFH Can Work For You
Working from home can be a haven of quiet productivity or a sure-fire way to fall behind. COVID-19 and the onset of quarantine meant that many had to create that haven quickly or scramble to…
Customer Service is Not a Cost Center
There’s often a temptation to think of customer service as a cost…the cost of spending time talking with customers, the cost of providing extra service, the cost of providing feedback channels. But if you’re really…
These 5 Issues Can Bring Business to a Grinding Halt
There are numerous reasons that the business model can cough and splutter on the market. Indeed, 90% of businesses are estimated to fail within their first year. It’s important to assess why this is the…
Stop Delighting Your Customers
How would you define marketing? Christian Grönroos, Professor of Service and Relationship Marketing at the Hanken School of Economics, has a thoughtful take. In his paper (Defining Marketing 2005) he states that marketing revolves around…
Customer Service Automation: Is It a Smart Investment?
Today, automation is everywhere. From social media to grocery shopping, you have multiple ways to automate many facets of your day to day activities. Automation in customer service is no exception. As customers are becoming…
Establish Social Growth for Positive Change
Both startups and established companies have been able to identify both new threats and new business opportunities in their adaptation processes to the digital age. They have developed relationship mechanisms with their customers and even…
3 Benefits and Limitations of Metal 3D Printing
Nowadays there are multiple effective ways to produce a three-dimensional component for a product. The most common is to use a 3D printer to develop the part. But you also need to decide which material…
Successful Project Management is Key in Construction Biz
Until the pandemic upended the world, the construction industry was booming. Although the industry is slowly recovering, project managers are faced with new challenges to complete their work. Each state has different restrictions, but nearly…
Understanding the Difference Between Good & Bad Revenue
It might seem odd, particularly in these difficult economic times, to talk about the concept of “good and bad revenue.” Some of you may be thinking “revenue is revenue, all revenue is good!” What’s the…
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