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A Basic Assumption of Customer Satisfaction: Reconsidered
One of the basic assumptions that have been considered sacrosanct is high levels of customer satisfaction lead to increased market share. Some recent research suggests that there this assumption may not be universally true.
5 Customer Service Tactics to Increase Sales
To be truly effective, customer service must permeate the culture of a company. It is everyone’s job. Hire the right people for the job—selling and serving the customer—and train and motivate them to engage with each customer to provide an amazing customer service experience.
Banish the Workplace Bully
Bullying doesn’t always end on the playground. Here are some recommendations on how small businesses can recognize and eliminate workplace bullying.
Don’t Blink: Here Comes Ephemeral Marketing!
You gotta love the fast moving nature of digital marketing. Just when you thought you had the social media playbook down pat, photo sharing app Snapchat coming along to write a new chapter: that of ephemeral marketing (aka temporary social media).
Are You Planning to Get Engaged?
Whether you are single or married, you may need to get engaged this year! According to a recent Gallup Study on the State of the American Workplace there is a definite link between employee and customer engagement to customer growth and even to EPS.
12 Myths about Overtime Exemptions
Under federal law, non-exempt employees are entitled to overtime pay. While exempt employees need not be paid overtime, they must meet very specific salary and duties criteria outlined in the Fair Labor Standard Act (FLSA). Understanding overtime requirements can be challenging and complying with the FLSA requires employees to be properly classified. In this Tip, we provide 12 of the most common myths concerning overtime and exemptions.
The Customer is Always Right? What to do When a Customer Abuses Your Employee
Business is more customer-centric than ever before and that’s a good thing. However, there are times when customers can become abusive.
Top Small Business Trends in 2014
In the age of entrepreneurship, small businesses are increasingly learning how to adapt to a consumer-based market. As a result, it’s important to keep on top of new practices that will help give your business a competitive edge. Check out these emerging top small business trends in 2014.
Expanding Your Company: 5 Tips Every Business Owner Needs to Consider
As a business owner, the best way to make more money is to generate more business. But isn’t that the question of the year? How as a business can I grow my customer base and in turn make more profit?
What You Need to Know About Business Law
When you start a business, you will need to figure out the legal requirements that apply to your business and the laws that you need to adhere to.
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