Run and Grow

Make the Lost Week a Busy Week: Kick-Start Success for 2014

It’s known as the “lost week”—the week in between Christmas and New Years. Unless you’re in retail, chances are your business is almost dead during that week, so it’s tempting to take the week off.

Small Business Payroll: Mistakes and How to Avoid Them

Operations | TaxConnections

Payroll Compliance is a challenge that many small businesses struggle with. Payroll done by business owners themselves mean that they need to have the know-how to comply with the Internal Revenue Service’s strict rules regarding accurate reporting & deposits.

What I Finally Got About “Unlearning”

Innovation | Dave Brock

Unlearning has become a popular concept recently. At first, I didn’t pay a lot of attention to it, I tended to think it a clever play on words. But over time, I’ve started to grasp the importance of “unlearning.”

5 Simple Ways to Increase Employee Productivity

Human Resources | Chaleigh Glass

There is an abundance of distractions that prevent employees from being as productive as possible. From cell phones to lack of motivation to employee discomfort, these distractions can cost your company thousands of dollars in wasted time.

An Update on Customer Rage

Customer Service | Bill Bleuel

The WP Carey School of Business at Arizona State University has published the 2013 update of the customer rage study. The 2013 version is the sixth study wave. A general conclusion from the study is that if a company handles a complaint well, the customer is more likely to become loyal.

Tweet This: Social Networks Can Boost Your Customers’ Experience

Customer Service | Michael Hinshaw

Today, your customers connect and network through social media to get information, express opinions, and share advice. Many companies do so as well. But very few understand the premise that makes a no-profit, low-revenue firm like Twitter worth as much as an asset-rich powerhouse like WellPoint.