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Do You Do “Social Care”?
Social Care is where Social Media and Customer Care collide. It’s the newest buzz phrase in online customer service and it’s something every small business needs to know about.
4 Bookkeeping Tips for Small Businesses
If you know what’s happening to the cash flow in your company, you can make decisions that will improve profits and cash flow long term. Here are three easy small business bookkeeping tips that will save your sanity and help you get started.
The Two Sides of Customer Service Training
For any business to deliver good customer service, its employees must have both the attitude and the skills. The best companies know this, and through hiring and training make sure their employees have both.
How the Right Customer Service Can Boost Your Customer Following
While working to entice new customers is important, it is far less expensive to retain current ones. Great customer service is a sure-fire way to earn customer referrals, which will in turn go the extra mile towards building your commercial rep.
The Real Cost of Overtime
Whether you pay hourly or by salary, overtime is expensive and often not worth the expense. In most cases your employees should be able to complete their work in the 40 regular hours each week.
Different Strokes for Different Customer Service Folks a Relationship Barrier?
If a brand is trying to attract loyal customers, how are they going to do that if customer service to customers who have not reached that point is less than “good?”
Entrepreneurs Must Not Confuse Action with Results
Too many entrepreneurs confuse actions with momentum and results. We all know someone who repeatedly tells us how “busy” they are, when it’s hard to see what they get done.
How to Balance Business Risk Versus Opportunity
There is no real business opportunity without risk. Serious entrepreneurs know that, but too many “wannabes” still fall for that elusive dream of a get-rich-quick scheme with no risk.
7 Insane Employee Perks at Tech Companies
No such thing as a free lunch? Not true when you’re an employee of Twitter, Facebook, Eventbrite, Google, AirBnB, or Zynga. As you can see in this infographic put together by the team at WhoIsHostingThis.com, tech companies are redefining employee perks and corporate culture.
Could a PEO Help You Grow Your Small Business?
Owning a small business or start-up most likely means you’re wearing many, many different hats. One minute you’re the receptionist; the next the stock-boy; then, the delivery man; and the sales rep; and the human resource director, and on, and on, and on.
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