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Why You Should Be Outsourcing, Not Hiring
Being overworked is an American trademark. (How many times have we heard we’re lacking work/life balance?) And whatever workaholic labels are placed on your average worker bee, they’ll be tripled for business leaders and entrepreneurs.
7 Tips for Handling Your First Lawsuit
It was January 26, 2012 and I was having a great morning—until I was abruptly confronted by a joint lawsuit filed by Facebook and the Washington Attorney General for several serious claims against our company.
How to Hear the Customer Out in Three Easy Steps
There are some customers that just want to be heard. We all know the type—they aren’t so much upset with your company as they just want your company to hear them out. In fact, these types of customers are typically easier to handle than customers who are truly upset at your company.
6 Types of Employees (and How to Handle Them)
Just like there are different types of managers, there are also different types of employees. Understanding which each your staff is most aligned with can help you better manage them.
Identify Problems Before They Impact Your Customers
Every organization will have to deal with customer issues at one time or another since no one and nothing is perfect. These product or service problems can be caused by anything from computer malfunctions to failure by a supplier to deliver.
Don’t Undervalue Customer Retention
Most of us know that keeping customers is important to the success of our businesses or nonprofits. Yet, there’s still an over-weighted emphasis on customer acquisition even though it costs more.
The Advice All Entrepreneurs Should Ignore
In 2011, my friend Kostas and I saw an opportunity. If we developed a hyper-accurate keyboard app—one that enabled users to type without looking at the screen—we could change the way people interacted with mobile technology.
Keep Your Small Business on Time
As a small business owner, you run through a host of things you have to do on a daily basis. At times it can seem like a real grind, yes?
6 Business Functions You Can Improve with Technology
Your business may be small in size and financial resources, but there are many cost-effective technology tools you can leverage to streamline operations and reduce financial and “process” waste. Here are six essential business functions that all small businesses can optimize with a little help from technology.
How to Win as an Underdog and Maintain Your Scrappiness as You Grow
Let’s say you’re fresh out of college, and you have two job offers: one with a global megacorporation and the other with a startup out of a San Jose garage. If stability and security were your goals, which would you choose?
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