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How to Ruin a Great Customer Experience
It seems really ironic that organizations can take a great customer experience and convert it to an awful experience just by asking you about your customer experience. I wonder who talks to the customer experience experts to tell them about the experiences they create?
Smooth Scaling: How to Keep Your Startup Afloat
Of the myriad of factors working against the average startup company, perhaps the most dangerous is scalability. Adaptation isn’t just necessary, it’s vital for the survival of a business.
Survival Tips to Run a Successful 24/7 Business
Most people aren’t surprised when I say I work 9 to 5. “Yeah, well, so do I,” they say. But the truth is that I work more productively from the PM to the AM, and when I reveal this, most of my friends wonder why I’ve not gone over the edge yet.
Ready for Your First Employee?
Small businesses usually start-off as a one-man show. When you are the owner you do everything from emptying the trash to collecting the cash. As your business grows, however, it can reach a point where the volume of work is overwhelming.
An Amazing Customer Service Idea: The Five Dollar Lifeboat
The second-generation owner of a chain of Ace Hardware stores, Tom Glenn, tells an inspiring story about his father, Elder Glenn.
Do You Appreciate Your Customers? Do You Show It?
Aside from your employees demonstrating verbal appreciation to customers after each transaction, occasionally add the element of surprise to truly wow them. Here are five no/low-cost ideas:
Is Customer Service a Right Brain or Left Brain Function?
Often when speaking about delivering exceptional customer experiences, I, like most speakers, tell stories. Often our signature story is about some remarkable customer experience where someone has gone above and beyond to create a memorable experience and everyone is left feeling like that is the pinnacle of success.
Connected Customers May Not Be Connected
In today’s business climate the connected customers are seen as people who are highly educated and technologically social and mobile. A study was commissioned by Kitewheel and was conducted by the independent research firm Strategic Marketing Research, Inc. in 2014 to study ongoing efforts by companies to reach their connected customers individually.
Can I Do It Myself or Do I Need a Business Lawyer?
Launching a new business involves a lot of red tape and excessive paperwork. It might be tempting to pass those tasks along to a professional, saving you the burden of dealing with complicated legalese. But that practice will get real expensive real quick!
“Over-Welcome” Your New Employees
A CEO friend of mine who manages her one hundred person remote workforce as a virtual company told me her story of how she welcomes new employees as she grows her firm. Strike that. She over-welcomes her new employees.
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