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Customer Service Strategy: Deliver Value with Time
Have you ever arrived for a lunch date with a friend only to have that friend show up 20 minutes late? Did you enjoy those minutes, sitting alone, studying the menu and looking around?
What to Outsource as Your Business Grows
As a small business owner, you likely started off your enterprise by handling most major tasks or hiring a small number of employees. The following are some of the tasks and services most commonly outsourced by small business owners.
Are Job Boards the Route to Take in Hiring Help?
Job boards offer many benefits to small businesses seeking to taking in help, as well as benefits to employees look for work. Here are some reasons why job boards may be the answer to your hiring needs, along with another look at why they may not be.
If It Can Be Counted, the CFO Owns It
There is a simple way to define the responsibilities of the chief financial officer. And it extends beyond the usual interpretation of the CFO position in many companies.
What is Better Than a “WOW” Experience?
Many companies are looking for ways to delight the customer or provide the customer with a “WOW” experience. There are many marketing research organizations that provide all sorts of metrics to demonstrate how the customer experience is improving.
What About the Customer?
All organizations constantly face the need to simplify their processes, workflow and costs. But in doing so, they can’t focus solely on their own internal operations.
7 Simple Ways to Work More Productively at Home
There are a bunch of benefits to working at home: the commuting time is non-existent, you can work in your PJs, and you have easy access to all your favorite food and drink.
5 Ways to Lose Your Customer
A sure way to lose customers is to deliver a bad customer service experience. And the customer service doesn’t even have to be flat-out terrible.
Loyalty May Not Be Rational
Customer loyalty is not always based on rational thinking. Customers often make decisions based on feelings and emotions. The old adage that the first impression counts has been verified by the psychological research.
5 Business Risks in a Hyper-Connected World
Businesses have to look at risks, access the capabilities and install security to prevent attacks or infiltrations. Despite all the good intentions and knowledge of security issues, most businesses are lax with risk management.
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