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Spend Time with Customers
When we are new at a job we are usually more open to new ideas because we are naturally in a learning mode. However, once we have been around for awhile we tend to settle into a belief that we “know the business.”
Is It Time for New Equipment?
Whether it is a new copy machine or a new oven for your bakery, buying equipment is a costly endeavor. There are many decisions to be made including whether or not you really need to buy or if it can it be fixed.
Customer Service Journey Map Can Lead to Instant Gratification
The idea of providing instant gratification throughout the customer experience is a concept that evolved from a conversation I had with Frank Jacobs, the founder and CEO of Falcon Products, a company that makes table bases.
Don’t Depend On Homeowner’s Insurance for Your Home-Based Business
Here’s a scenario for anyone running a home-based business: The UPS guy makes a business delivery to your house, but slips, falls and sues. Are you covered by your homeowner’s or renter’s insurance?
4 Ways to Build a More Loyal Customer Base
Not too long ago, the United States Postal Service recreated one of their most famous failures: a 1918 blunder on a sheet of stamps, any one of which is worth a fortune today.
5 Reasons the Manufacturing Industry is Ready for a Boom
At first glance, the era of American manufacturing looks to have passed. However, due to many changes in the nation, across industries, and with technology, it looks like manufacturing is ready to make a comeback in the United States.
5 Tasks to Outsource
Are you like many business owners who struggle to hand over control of a task by outsourcing it? You’re not alone. Yet outsourcing tasks to others can have a powerful impact on your company’s bottom line.
Hiring the Right People
One of the critical success factors for developing a high performing work environment is hiring the right people. I believe that involves looking at 2 key areas when hiring: competence and character.
Pay Hikes, Bonuses, or Added Perks: Which Are Best for Your Business?
Think about merit increases, cost of living increases, bonuses, added time off and other perks, such as health club memberships, when you decide how to reward and motivate your employees and do what is best for your business.
6 Smart Business Moves to Grow Your Company
You have already established a company with efficient staff and under-control expenses. Now you are looking towards the next step: growing your company in size, scope, and direction.
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