Run and Grow
3 Key Supply Chain Strategies to Eliminate Risk for Hardware Startups
Ryan Vinyard—engineering lead for Highway1, one of the first and most sophisticated hardware startup accelerators—loves hackathons. Vinyard and his team go to a lot of them. He loves what they do for the maker community,…
5 Ways to Use Periscope for Your Business
Periscope is a way to use mobile live-streaming to market your business. The app is proving to be a powerful tool—it allows you to ‘go live’ via your smartphone from any location for real-time engagement….
Should You Classify Freelancers as Independent Contractors?
As a business owner, you have to make a lot of specific decisions about how your company operates. From where you purchase your inventory to how you stay in contact with your customers, you have…
How to Become a Product Designer
Casey Kerrigan, MD, isn’t a product designer. And yet, that’s exactly what she is. What sounds like a contradiction isn’t at all. Rather, it’s the axiom of a new era in product design—an era in…
The Three Pillars of Great Customer Service
Regardless of a company’s size, product offering or prices, its lifespan depends on its ability to deliver quality customer service time after time. Customers help build your reputation, grow your network of contacts and establish…
Patents, Trademarks, Copyrights & Licensing: What’s the Difference?
Diving into the world of intellectual property can be overwhelming. Especially when it comes to protecting and monetizing your information. Before getting started, you may ask yourself these questions: Has this product been created before?…
4 Incidents That Could Torpedo Your Business
You had a vision, and you’re now up and running, but you’ve been running on a tight shoestring budget for a few years. You’re still well within the make-it-or-break-it five year period, but business has…
10 Tips for Impeccable Customer Service and Repeat Customers
Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to be able to stand out from the crowd and offer truly…
25 Amazing Customer Service Statistics
Here are some customer service statistics that demonstrate the power of a positive customer service experience. Note each statistic is provided with a reference for its source. These statistics were compiled by Gigi Peccolo, the Content Manager at OneReach, a consulting…
Patent Litigation Can Kill the Small Guy
When you think of patents, you think of added value to the corporation in the form of protection of its intellectual property. In fact, many corporations spend millions developing surrounding patents to form what is…
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