Run and Grow
Balancing Compliance with Business Growth
Government and industry regulations are changing the way entrepreneurs do business and this has an important impact on strategic and operational drivers. In today’s environment, the ability to stay profitable while quickly adapting to satisfy…
Customers Are Not Always Right
Your most unhappy customers are your greatest source of learning. ~ Bill Gates I am not sure who was the first to say, “The customer is always right,” but I think they were flat wrong….
First Hire for Your Startup or New Business
Who is the right candidate? Finding the perfect candidate for a new business is a difficult task and will often times take a good deal of trial and error. For a startup, hiring the right…
5 Tips on Work-Life Balance for “Homepreneurs”
As a home-based entrepreneur you must be familiar with the envious musing of your friends, “You’re so lucky to be working from home! I wish I could too!” If only they knew. Balancing domestic responsibilities…
The Epic Guide to Employee Management
If you’re in a leadership position in your corporation or small business, you know that employee management can make or break the success of your organization. Happy, hardworking employees will catapult you to success, while…
How B2B and B2C Customer Support Differs
All customers are not the same. There’s a stark contrast between B2B (business to business) and B2C (business to consumer). Businesses have different goals and needs than the typical individual consumer, and so they must…
Careful with Terminations: Don’t Disparage
It happens all the time when you’re a CEO. Somebody important leaves or is let go, and you worry over the impact upon remaining employees and customers. You worry that the person leaving will begin…
How the 2016 Overtime Rule Affects Small Businesses
As a small business owner, your largest overhead component, 70% on average, is labor. You might have assumed that, within the bounds of things like the minimum wage, you’re essentially free as a small businessperson…
Leadership Skills: 4 Ways to Achieve the Ultimate Customer-Focused Company
In May 2007, Ranjay Gulati (Michael Ludwig Nemmers Distinguished Professor of Strategy and Organizations at Northwestern University’s Kellogg School of Management), wrote an article for the Harvard Business Review entitled “Silo Busting: How to Execute…
Go Agile with a Product Innovation Platform
Disruption is afoot in the manufacturing industry. But you already know that, whether you focus on consumer products or industrial applications. You also know that customer demands are shifting, production tools and techniques are evolving,…
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