Run and Grow
Digital Customer Service or a Human Touch?
Much of current investment in customer service is focused on expanding capabilities in digital service channels and artificial intelligence. Recent customer service studies, however, have illustrated the need to focus on the human element of…
8 Small Business Hacks for Growth and Productivity
I view small business hacks as falling into two categories: strategies and habits. And, whether it’s a strategy or a habit, I think that what makes a hack a hack is the ease at which…
What to Do if Your Employee is Convicted of a Crime
Having an employee who is convicted of a crime affects your business adversely, regardless of the circumstances. If the employee has committed a crime on the job, the effects can be long-reaching and expensive. You…
Do You Make Excuses When Customers Complain?
What do you do when customers complain? Do you listen? Do you try explaining or rationalizing your responses? One thing we can agree on from the top. When you serve customers, it’s not always easy to manage…
Top 5 Employment Laws Every Small Business Owner Should Know
For any business, especially a small one, hiring is not an easy task and there are a lot of areas that need attention to detail. Even with one simple mistake, any business can get into…
How to Use Company Culture to Attract Top Candidates
As startup owners, my managing partner Andrew Fayad and I know too well the Catch-22 that can affect small companies. To excel, startups need powerful hires who are experienced and innovative, but it’s hard to…
5 Suggestions for Managing Conflict in the Workplace
The hardest thing about management is always managing people, because every one of your employees has his or her own personality, preferences, needs and desires, and those can sometimes be at odds with each other….
7 Reasons Customer Reviews Are Integral for Your Business
If you’re a small business, here’s one golden tip to succeed when you’re starting out: know the value of customer reviews. The landscape of marketing has changed massively since the advent of the Internet, and…
Principles of Workplace Safety to Live By
A lot of managers have an antagonistic relationship with workplace safety guidelines. It’s not their fault, certainly; when rules and regulations are handed down like commandments from on high, it can be hard to respect…
5 Corporate Wellness Trends for 2017
Research suggests that health and wellness are closely correlated with overall employee productivity and job satisfaction. Corporate wellness programs have also been proven to have an impact on the bottom line. In fact, a recent…
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