Run and Grow
Why Workplace Health is an Employer’s Responsibility
One of the major healthcare controversies of the past few decades has centered around the role of businesses in paying for their employees’ health-related expenses. Although much of the debate has been centered around health…
Small Business in a Time of Technophobia
If there’s one thing that absolutely will not stop, it’s the inexorable march of technology and innovation. Unfortunately, too many small business owners either don’t understand or are plain ignorant of this fact. According to…
How to Increase Outbound Call Center Productivity with Good Quality Headsets
When you are a call center manager, you understand that a good quality headset makes the difference between satisfying customers and angering them. However, you might not know that you can do other things to…
Why Customer Service Scripting IS Necessary
There has always been a debate on whether customer service scripting will make customer service representatives sound too mechanical and less spontaneous. A recent interaction with a credit card representative highlights exactly why scripting at…
How to Attract Talented Engineers to Your Fledgling Business
Getting a fledgling business off the ground requires capital and talent. Hiring talented engineers to work at a startup can seem next to impossible, especially when a small business is competing against the juggernauts like…
Logical Logistics: How to Get Your Products Where They Need to Be
Logistics is one of those essential business aspects where poor performance can result in a huge waste of profits. Establishing measurable value is critical to sustaining your growth. This can be difficult with rising costs…
New Manufacturing Jobs Require New Manufacturing Skills
Making spare parts doesn’t sound like ground zero for a technological revolution. But at a time when the entire manufacturing workforce is bracing itself for the changes sweeping the industry, the concept of “replacements” takes…
But Can I Trust You?
I can’t guess how many times I’ve written about trust over the past ten years. I’ve talked about the importance of the know • like • trust model, I’ve discussed the connection between trust and…
6 Ways to Think Outside the Box for Customer Service
Small business owners have to be mindful of their customers. If they provide poor customer service, they will lose valuable business. If they neglect them, they will lose customers. If the customers are satisfied but…
Become a Consumer Customer Service Expert
Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you…
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