Run and Grow
The Value of Feedback: How Talking to Customers Can Drive Innovation
As an entrepreneur, seeing your product gain traction for the first time is a rush. The early years of ContextMedia were some of the most exciting. During the summer of 2006, as rising juniors in…
A Year-End Customer Service Inventory: 5 Questions to Ponder
As we approach the end of the year and look forward to the next year of serving our customers and building profits, the following self-inventory will build our success: Are we becoming more or less…
9 Surefire Ways to Make Your Customers Happy
There is an oft-told legend about how Amazon CEO Jeff Bezos likes to make sure there is an empty chair at every company meeting: the chair represents the customers, so the most important ‘person’ is…
3 Obstacles Recruiters Should Avoid to Attract the Best Talent
Good recruiters define a successful recruitment process as one that brings talent to the table. Great recruiters know how to bring that talent to the table. So, how do you make good recruiters great? Lucky…
Are You Delivering Your Desired Brand Experiences?
One of the key indicators of branding success is how customers experience your brand. If their brand experiences don’t match your brand promises, the disconnect can truly hurt the brand and the organization’s ability to reach its strategic…
How Leaders at Large Companies Can Think Like a (Genius) Entrepreneur
I deeply believe there is a fundamental difference between the way entrepreneurs, and the people who work for large companies, see the world. As I said last time, entrepreneurs, innovators and inventors have “abundant thinking”—they see…
Why Outsourcing Isn’t Just for Big Business
Memo: You Can’t Do It All We can’t do everything. If we could, interviewers wouldn’t need to ask us about our greatest weaknesses. But in business, weaknesses can be costly—creating lost revenue, wasted hours and…
5 Simple Organization Tech Tips for Hiring the Best Employees
Hiring is an intensive process. If you’re like most people in business, hiring is just one of many things you’re responsible for. And hiring by itself has multiple hidden layers of work. You’ve got to…
How to Think Like a (Genius) Entrepreneur
“Michael, do you know how I know that you’re going to be a huuuuuuge success? Because you’re too GdD#$n stupid to understand that you shouldn’t be doing what you’re doing!” I first heard this loving…
Customer Service Training is for Managers Too
Good managers know that customer service is the lifeblood of any successful company. It’s costly to run a business that is dependent on “new” customers. It’s far more cost efficient to focus on converting customers…
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