Run and Grow
3 Ways to Improve Your Company’s Customer Support
When a customer contacts your company with a problem, what level of support service is being delivered to them? Every successful business needs to ask this question on a frequent, ongoing basis to reach their…
Fire Fast, Not Last
Here is one that takes a real leap for a younger manager or CEO to believe. After hiring someone with all the attendant enthusiasm followed by the training and learning curve, if an employee shows…
Hire as if Your Survival Depends on It
Aside from visionary management, this is your most important job. Many of us go through the motions of hiring to fill a position, trying to use our intuition and skills to find the best candidate…
8 Principles for Keeping Customers with You for Life
Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. The result,…
12 Steps to Improve Your Customer Experience
Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a foundation of high employee engagement isn’t a revolutionary concept. More companies…
Use These 4 Tips to Run Your Business While Traveling
Many people start businesses because they want the freedom to be their own boss. Similarly, many people travel the world because they want the freedom of seeing different countries and cultures. So it may seem…
How to Make Sure the Answer to Your Job Offer is Yes
For any small business the decision to hire a new employee will alleviate stress in the long-term, but finding top talent is a challenge in all its own. Then there’s the hurdle of getting this…
Personal Trainer Insurance 101: Your Essential Guide
As a personal trainer, you are constantly active, much more than the average person. Your body is one of your professional tools, and taking care of it becomes a must. It’s not uncommon for a…
6 Lessons in Data Strategy for Startups
Data can be an intimidating concept for a new company, especially a startup. The paradox is that the agility of a new business and the lack of fixed structures and processes makes it the best…
3 Powerful Tips to Modernize Your Customer Service
Customers today interact with brands and businesses in ways that were previously never imagined. You can now talk to the owner of a company directly on Twitter or publish your thoughts of a brand to…
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