Run and Grow
3 Instant Ways to Improve Customer Experience
Customer experience (CX) is one of the biggest factors in determining a company’s success. CX can refer to any experience a customer has with your company, be it on the phone, online, or in person….
Supply Chain Management Sees a Great Future with the Internet of Things
Distribution and Logistics are being vastly affected by the Internet of Things and its ramification. But this is not a new concept of warehouses and distribution centers. The biggest roadblock to implementing the concept has…
6 Top Tips for Creating an Effective Global Mobility Strategy
Global mobility is a crucial part of international business growth—make sure you know how to create, and deploy, your strategy. The international business landscape has opened up to organizations of every size and shape—making expansion…
Amazing Brand Experiences Start at the First Touchpoint
I’ll bet you’re familiar with this cliché: You only have one chance to make a good first impression. Yet, so many businesses and organizations fail at this. Take my recent experience at a 4-star (TripAdvisor…
The Essentials of an Effective Business Disaster Recovery Plan
If there’s any guarantee in life, it’s to expect the unexpected. Small businesses are the most impacted when it comes to disasters because they do not usually have a formal disaster recovery plan. As a…
Your Industry Could Use Some Disruption—Just Ask a Mattress Seller
Let’s take a minute to talk about industry disruption. Why does it happen? Aren’t things usually going just fine? The point of disrupting industries is to break them out of a rut. When things are…
Clinging to the Past
Both we and our customers struggle with change. Think, for a moment, how many times you may have said, or you’ve heard within your organization or from your customers: “But we’ve always done things this…
3 Advances Changing the Future of Artificial Intelligence in Manufacturing
Today’s factories are easy to envision as futuristic-seeming hives of automation, where industrial robots mimic the movements and, seemingly, the intentionality of human workers. Today’s robots are not only working faster and more reliably than…
The Importance of Pensions to SMEs
For SMEs to remain competitive in the current economic climate, it’s imperative that they’re able to retain and recruit the best possible talent. This can be challenging, however, particularly with small businesses being relentlessly squeezed…
Personalization vs. Privacy: Your Customers’ Confusing Brand Experiences
How much business do you think you lose due to poor customer experiences? Did you know that 41% of US consumers said they ditched a company because of “poor personalization and lack of trust?” And,…
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