Run and Grow
How to Attract Qualified Applicants to Your Job Postings
Job portals have made it easy for businesses to reach qualified candidates for their openings. However, success with any job posting depends on a wide variety of factors: the company’s brand name, the pay scale,…
5 Business Warning Signs That Signal Ethical Exposure
Based on my years of experience working with entrepreneurs, I strongly believe that most of you start your business with the highest of ideals, but have no idea how many situations you will face that…
Silence is Not Golden to Your Customers
I stopped by Walgreens to pick up a prescription the other day. When I gave the pharmacy tech my name, she went to the bin marked M, flipped through the prescription box and came up…
Risk, Insanity, and the 50% Startup Rule
Fifty percent of all businesses formed fail within the first two years. There are many variations of this number since there are a number of ways to measure failure. But the number is a startling…
The Robot Business Revolution 2019
Are robots getting ready to take over the world? Not just yet, but there is a robot revolution taking place—and it’s happening in offices, hospitals, and campuses near you. Over the last few years, robot…
How to Create a Loyalty Program for Your Customers
Many businesses are creating loyalty programs because they recognize the value in establishing a long-term relationship with their customers, but many entrepreneurs are encountering tough challenges along the way that put them off the idea…
Start a Product-Innovation Revolution in 6 Steps—Whether You’re David or Goliath
In his book David and Goliath: Underdogs, Misfits, and the Art of Battling Giants, Malcolm Gladwell upends the idea that it was surprising for David, the underdog, to vanquish Goliath, the almighty giant. Underdogs, Gladwell suggests, have…
Can a Revolutionary Concept Be Too Late to Market?
Too many startup businesses, especially in the technology world, are built upon brand new concepts that have not yet been proven in the field against products from other companies that already have revenues flowing. As…
3 Best Practices for Delivering Excellent Customer Service
Customer service is critical for your business’s success. In fact, American consumers will spend 17% more to do business with a company they feel gives exceptional customer service. Additionally, incredible service can lead to more…
Paw Bumps and High Fours to Chewy.com
In our Go-Giver series John David Mann and I often discuss the importance of empathy and how it is one of the five—what we call—Elements of Value. I recently discussed one amazing example of such…
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