Run and Grow
How 5 Big Moves Kept a Small Manufacturing Business Alive
Phil VanderKraats is an artist, first and foremost. His milieu is crafting intricate, custom signs for businesses. For many years after starting Signs by Van in Prunedale, CA, Phil experienced success and supported his family with his…
4 Strategic Hiring Tips for SMEs to Beat the Tight Global Labor Market
Right now, economies all around the world are still performing reasonably well. At the same time, though, recession fears have started to ripple across the world, fed by an unstable global political climate. All the…
Are You Meeting & Exceeding Customer Expectations?
My new customer service keynote, A 2020 Service Strategy to Grow Your Business focuses on 5 specific strategies. Today’s article focuses on Step ONE. Evaluate what your organization needs to do to implement these important steps moving toward…
9 Perks Your Employees Want and You Can Afford
It’s not just about health insurance and vacation time. Today’s best employees expect their employers to provide them with a slew of perks that make both their professional and personal lives better. If they don’t…
What is a Record of Employment (ROE)?
When a Canadian employee receiving insurable earnings stops working for seven consecutive days, they experience what’s called an interruption of earnings. Employers are required at this point to issue a Record of Employment (ROE) electronically…
Can the Sharing Economy Boost Happiness?
The sharing economy makes it possible for you to live a great lifestyle without owning the things you have the desire to use. Although the status of the American economy is thriving, the cost of…
Where’s Your Team Playbook?
This one comes straight from football. From experience and from information about the competition, a coach creates a playbook that contains detailed plans for actions or plays that the entire team must know without question…
10 Innovation Myths for New Venture Founders to Avoid
Most people think innovation is all about ideas, when in fact it is more about delivery, people, and process. Entrepreneurs looking to innovate need to understand the execution challenge if they expect their startup to…
Can Your Team Overcome Messy Problems?
Some problems seem impossible to surmount Leaders and teams can be overwhelmed. We’ve all probably experienced this. Several big problems hit us at once. Or the system goes down, stranding everyone. Or worse yet, “We’ve…
7 Ways Automation is Helping Support Teams Deliver a Personalized Customer Experience
Businesses need loyal customers for long-term growth and profitability. But what’s the best way to get them to stick around? One of the keys to effective customer retention is the creation of a personalized customer…
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