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Don’t Forget to Check In

I am not a fan of the restaurant manager check-in trend that seems to be the rage these days. I like the concept—a manager who is genuinely concerned with their customer’s experience but the execution…

3 Best Ways to Successfully Deal with Customer Complaints

For any business, customer complaints are one of the most stressful and difficult things to deal with. It’s tempting to ignore them completely, or at the very least become defensive over your brand or product….

These 3 Appealing Employee Benefits Can Slow Business Turnover

With unemployment rates hovering at or near historic lows throughout most of the developed world, it’s getting harder than ever for businesses to recruit the talented employees they need to thrive. Even when they find…

Are You an Unknowing Victim of Workplace Discrimination?

Workplace discrimination is an unfortunate reality that many people still face to this day. But what exactly is workplace discrimination? This is a type of discrimination that happens when an employee or job applicant is…

How Improving Your Digital Product Experience Can Advance Your Business

Why Improve the Digital Product Experience? In a digital age, there are endless options for just about any online service or product. Customers can exit out of your digital product just as quickly as they…

8 TED Talks to Watch When You’re Hiring New Employees

If you’re looking for inspiration for any reason, TED is a great place to start. With motivational and educational talks delivered by industry experts, it’s easy to go into an hours-long rabbit hole watching video…

Opioids and the American Workplace

Opioids are a growing concern in the U.S.—2 in 3 HR professionals say their workplace has been or will be impacted by prescription drug abuse. The opioid crisis has reached, and passed, the point where…

Should a Leader Support Constant Change?

The worrying that always precedes a change When a new CEO or manager is hired into a company, for a while lots of energy flows from the top and new ideas seem to be generated…

5 Ways to Optimize Warehouse Communications

When it comes to logistics networks, like warehouses, it can be difficult to keep track of all the moving pieces. From inventory management to distribution, a warehouse’s success relies greatly on effective communication. Unfortunately, with…

6 Ways to Prepare Your Company for the Future of Work

It’s time to take the drudgery and dread out of work at your business. You don’t like it, millennials won’t put up with it, and current productivity levels at work continue to decline. Only 32 percent of…

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